Wanted: Doc Specialist (Phoenix)

[Christine Foley]


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>> Title: Documentation Specialist
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>> Location: Phoenix Arizona
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>> Working side-by-side with our clients, Blackboard is pioneering e- 
>> Education across the globe. Our academic and commerce suites of  
>> products – targeted to primary and secondary schools, higher  
>> education, corporate and government markets – deliver on the  
>> promise of the internet for online teaching and learning, campus  
>> communities, campus commerce services, and the integration of Web- 
>> enabled student services and back office systems.
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>> For more information about Blackboard Inc. and our career  
>> opportunities, please visitwww.blackboard.com.
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>> POSITION RESPONSIBILITIES
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>> Blackboard’s product development staff is committed to delivering  
>> a quality product, on time and at a reasonable cost.   
>> Documentation Specialists are integral to this process.  This  
>> position requires a high energy, talented individual to  
>> participate in the design, implementation, and maintenance for  
>> Blackboard’s Commerce Suite.
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>> Hundreds of clients rely on Blackboard's debit account systems to  
>> deliver convenient, secure and efficient campus auxiliary services  
>> to students, faculty and staff. To ensure that they are providing  
>> business efficiency, they turn to the Blackboard Transaction  
>> System to: Process millions of transactions each year, Automate  
>> services, Reduce errors, Eliminate operational redundancies, and  
>> Control labor costs.
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>> This position will report directly to the Sr. Product Manager and  
>> will work closely with the Transaction Systems Product Management,  
>> Engineering, and QA team members to ensure consistent  
>> implementation and operational execution of all development  
>> activities.
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>> Specific Responsibilities would include:
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>> Solving technical issues in dynamic development and production  
>> (customer) environments
>> Assessing a situation quickly, from a non-biased point of view,  
>> and help arrive at the most beneficial resolution for all parties  
>> involved
>> Working with product teams to develop documentation for the  
>> Blackboard Commerce Suite.
>> Writing and editing system administration manuals, installation  
>> and configuration guides for hardware and software, and technical  
>> support manuals.
>> Qualified candidate possesses exceptional writing skills and is  
>> comfortable producing drafts that require minimal revision and  
>> editorial oversight.
>> Defining and scoping documentation requirements using product  
>> functional requirements document.
>> Researching, developing and maintaining new and existing documents..
>> Interacting with requirements analysts, software developers,  
>> quality assurance and technical support associates.
>> Preparing technical documentation for administrators, installers  
>> and developers.
>> Ensuring that documents are technically accurate, user-focused,  
>> and free from errors.
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>> PROFESSIONAL QUALIFICATIONS
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>> ·         5+ years experience with a background in technology,  
>> documentation design and technical writing for software and/or  
>> hardware products.
>> ·         Bachelor's degree preferred
>> ·         Advanced Adobe Framemaker proficiency, including drawing  
>> tools, books, and cross-references
>> ·         Photoshop or digital photo editing experience
>> ·         Experienced with digital documents (HTML, PDF)
>> ·         Proficient with Microsoft Office Tools.
>> ·         Superior writing skills
>> ·         Ability to communicate effectively with team members and  
>> resolve conflicting information
>> ·         Ability to accurately scope documentation requirements  
>> and consistently meet deadlines
>> ·         Well organized with ability to manage multiple projects
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>> Blackboard Inc. is an equal employment opportunity employer and  
>> considers qualified applicants for employment without regard to  
>> race, gender, age, color, religion, national origin, marital  
>> status, disability, sexual orientation, or any other protected  
>> factor.
>
> Please send resume to Brian Digby at bdigby at blackboard.com.
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