mif2go

[obair81 at comcast.net]

Public bullying?  Huh?

I am trying to get tech support for a product that my company paid a good deal of money for.

I HAVE read the manual.  The problem is one that I could NOT solve from the manual.
So I turned to you, the creator and supporter of the product.

> saying "something's wrong, here's my .ini file" doesn't cut it.  

I did not say that, or anything close to it. I said, on Thursday:

Today, when I went back to work on my project, the conversion began to produce files that no longer point to the frame templates.

The setup is the same as Monday.

I re-booted. No difference.

Is the problem that the mif2go.ini keeps getting the wrong list of files? It does not match the list in the frame book. I have set up the project 4 times, each time the mif2go.ini file gets an incorrect file ID list.

It is:
[FileIDs]
Title=aa
PacStar5500OperatorGuideTOC=ab
IntroductionTo5500=ac
chap2=ad
AppATechSpec=ae
Glossary=af
PacStar5500OperatorGuideIX=ag
TechnicalSpecifications=ah
LoggingIn=ai
AddingPhones=aj
AddingComputers=ak
ManagingUsers=am
ManagingNetwork=an
Maintenance=ao
IntroductionToSoftware=ap
ManagingSystem=aq
SettingUp=ar
ManagingPhones=as

It should be:
[FileIDs]
Title=aa
PacStar5500OperatorGuideTOC=ab
IntroductionTo5500=ac
chap2=ad
AppATechSpec=ae
Glossary=af
PacStar5500OperatorGuideIX=ag

Even changing to what it should be does not fix the problem. The rtf files still come out with no formatting from the frame templates.

Thanks.
Paul
----

Resuming email:
I have gone over this again and again on my own, with the manual before me.  Today, the conversion is producing a mif2go.ini file that has the right contents, but the frame files seem to keep losing their pointers to the templates.  It seems to be very irregular and unpredictable.

I have re-built the project many times, and tried MANY different  arrangement, after going over the manual again and again.

As before, mif2go seems to keep remembering old settings, just now it's an old template.

Can you address this?  If I send the project to you at support at omsys.com (since the behavior is different now), will you respond?

Paul

-------------- Original message ----------------------
From: "Jeremy H. Griffith" <jeremy at omsys.com>
> On Mon, 12 Jun 2006 22:42:47 +0000, obair81 at comcast.net wrote:
> 
> >Does anyone know if Jeremy Griffith, the creator of mif2go, 
> >is still on this list, or how to reach him?
> 
> Yes, he is, as you well know.  Public bullying does
> not impress him.  Bad strategy, Paul.
> 
> >I am having bizarre problems with mif2go (relating to memory, 
> >I think), and two emails to support at omsys.com last Thursday 
> >have gone unanswered.
> 
> It would have helped had you made the slightest effort
> to provide the sort of description and files requested
> in Appendix D of the User's Guide.  Saying "something's
> wrong, here's my .ini file" doesn't cut it.  You might
> also note that your two previous questions in the last
> week, no better presented than the latest two, *were* 
> answered, patiently, both on the same day you asked.
> 
> >I have wasted many hours on this.
> 
> Yes, of your time and mine.  Reading the User's Guide
> would really help.  Please try it!  ;-)
> 
> >I have an important project to do, and I cannot finish it 
> >due to persistent mif2go problems. Mif2go seems to be 
> >remembering past settings, and no amount of re-booting my 
> >PC or re-starting Frame makes much difference.
> 
> As you know, such settings are remembered in the .ini file,
> and nowhere else.  Rebooting without determining just what
> you have mis-set is not going to be helpful.
> 
> -- Jeremy H. Griffith, at Omni Systems Inc.
>   <jeremy at omsys.com>  http://www.omsys.com/
> _______________________________________________
> 
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