A bug & note on using .png graphics....

[Art Campbell]

Nandini,
I am running SnagIt 8.01, but I never enabled the add-in; I always run
it as a free-standing
program and haven't had any problems (even saving as .png -- they
write out 8 bits).

Cheers,
Art

On 5/2/06, Nandini Garud <nandini at resonate.com> wrote:
> Glad to possibly help you Art!
>
> I had trouble with FrameMaker freezing and crashing while using Snagit 8.0.
> Was using save Web URLs and scroll bar for the captured windows.
>
> Updated to Snagit 8.01. Used .jpg instead of .png. Works ok in Frame 7.2.
> When saving these images, get a message to save without the URLs. Can't use
> scroll bar which is nice to take multiple pictures.
>
> Here is admission of trouble from Techsmith:
>
> Discussion Thread
> Response (Melissa G.)
> 04/25/2006 09:10 AM
> Nandini, are you using the FrameMaker 7.2 add-in for SnagIt? If so, we have
> been running into problems with this. SnagIt is currently being tested in
> our internal testing department for these compatibility issues (and a
> resolution). You can try, for now, to run SnagIt from the system tray and
> then pressing PrintScreen when you need to take a capture. Also, make sure
> your notifications are turned off under tools > program preferences >
> notification. Uncheck show all tips and show all balloon tips. Click apply >
> ok to close the window.
>
> Nandini
>
> Frankly, I am going to switch to 7.0 if the problems persist.
>
> -----Original Message-----
> From: framers-bounces+nandini=resonate.com at lists.frameusers.com
> [mailto:framers-bounces+nandini=resonate.com at lists.frameusers.com]On Behalf
> Of Art Campbell
> Sent: Tuesday, May 02, 2006 1:09 PM
> To: List, Framers; Free Framers
> Subject: A bug & note on using .png graphics....
>
> I recently ran into a problem using .png graphics in files and after
> kicking it around a
> lot, think I may have found a bug either in FM's memory managment
> (surprise!) or the
> way it's handling graphics files.
>
> * FM 7.2 / 158
> * Windows XP SP2 with all patches
> * Two machines, one with 2 M RAM, one with 3
> * FM files and graphics on a network server
>
> The symptoms were:
> * Importing .png files by reference
> * FM would occasionally display the "Gray Box" warning message
> * It would always crash
>
> It turned out the graphics I was using were big files that started
> life on Nikon DSLRs, were massaged in Photoshop CS2, interpolated to
> size, and were saved out as 300 dpi .png files for import.
>
> The details are important, it turns out, because the files retained a
> 16-bit color depth
> throughout. And that seems to be the thing that tripped FM up.
>
> On a hunch, I knocked the .PNG files down to 8-bit depth in Photoshop
> and resaved them and voila -- no crashes, no gray boxes, nothing at
> all untoward.
>
> I haven't tested this with other formats to see if the bit-depth is an
> issue with other file formats, but I wouldn't be surprised if it were.
>
> Cheers,
> Art
>
> --
> Art Campbell
> art.campbell at gmail.com
>   "... In my opinion, there's nothing in this world beats a '52 Vincent
>                and a redheaded girl." -- Richard Thompson
>                              No disclaimers apply.
>                                      DoD 358
> _______________________________________________
>
>
>
>
>
>


--
Art Campbell                                             art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent
               and a redheaded girl." -- Richard Thompson
                             No disclaimers apply.
                                     DoD 358