Cannot save some screenshots as .png or .tiff on a network drive

[Nandini Garud]

Thanks Fred. I have learned that sometimes the path of least resistance is
the best solution. Don't ask why, do what works!

Nandini

-----Original Message-----
From: Fred Ridder [mailto:docudoc at hotmail.com]
Sent: Wednesday, May 17, 2006 4:59 AM
To: nandini at resonate.com
Subject: RE: Cannot save some screenshots as .png or .tiff on a network
drive

Use your local drive when making screen shots, since that method seems
to work OK.

Copy the screen shot files from your local drive to the network drive using
Windows.

Insert the graphics into your FrameMaker docs using the copies that you
place on the network drive.


>From: "Nandini Garud" <nandini at resonate.com>
>To: <framers at frameusers.com>
>CC: websupport at adobe.com
>Subject: Cannot save some screenshots as .png or .tiff on a network drive
>Date: Tue, 16 May 2006 17:16:32 -0700
>
>Using FrameMaker 7.2 on Windows 2000 on the network drive (F), importing
>screenshots saved using SnagIt 8.01. Want avoid gray boxes.
>
>Problems:
>
>1. When I saved screenshots to the F (network drive) drive, some
>screenshots
>saved as 1K files (too small a size compared to others), when tried to open
>them, received format not recognized message.
>2. When imported a .png image captured using SnagIt, by reference, in Frame
>7.2, the FrameMaker book with 12 open files crashed, recover files
>generated
>for every file. Newly typed information not saved.
>3. When saved .tif files of screenshots with SnagIt on the network drive,
>some .TIF files appeared normal, while some with 1K, non-displayable
>format.
>These small files don't have anything to import. Message displayed: Frame
>cannot recognize this file format, choose format to convert the file.
>4. Copied Graphics folder and Book folder from F drive and put them on the
>same level In C, the book still looks to the F folder for images.
>Redirected
>to C, but doesn't budge.
>
>Troubleshooting:
>
>1. When saved .TIF files to the local C folder, images appear normal, with
>healthy 1 to 2 Meg file size.
>2. Saved the images in the C folder to the Graphics folder on F, copied
>from
>there by reference.
>
>Thanks. Any suggestions very welcome.
>
>Nandini