Need 8 Install Help

[Randall Larson-Maynard]

Mike

Yes, I tried that. 

I finally got a tech guy. And basically he won't tell me what registry key to
delete. Heaven forbid he should help a customer under since I might post the
information on how to get past the reg key issue. Not!

Not my best Adobe experience in the last ten years of being a Frame user.....


--
Randall Larson-Maynard
Senior Editor/Curriculum Coordinator
UC Davis, Office of the University Registrar
Google Talk, AIM, & Yahoo! IM: rlarsonmaynard
--


-----Original Message-----
From: Mike Wickham [mailto:mewickham at compuserve.com] 
Sent: Tuesday, August 07, 2007 7:57 AM
To: Randall Larson-Maynard
Subject: Re: Need 8 Install Help

Did you uninstall the beta first? I'm pretty sure that's a typical problem when
installing a different version on top of a beta with Adobe products. It doesn't
get rid of whatever keys track the beta expiration.

Mike

----- Original Message -----
From: "Randall Larson-Maynard" <rllarsonmaynard at ucdavis.edu>
To: <framers at lists.frameusers.com>
Sent: Wednesday, August 01, 2007 3:02 PM
Subject: Need 8 Install Help


>
> I was a beta 8 tester.
>
> Beta 8 expired yesterday. I downloaded the trial 8 copy and installed. All 
> went
> fine.
>
> Started program, get splash screen for trial and since I have not gotten a 
> code
> yet, I click Continue Trial and then Next. I get a small dialog box that 
> says
> "Product license has expired."
>
> Great....so I call India for support and they tell me to delete all temp 
> files.
> I do that, plus all the chk files. Still won't open past dialog box.
>
> I tried setting my PC's clock, but then I get the same screen wanting a 
> code,
> which I do not have.
>
> Anyone out there know the fix for this? Of course, I need to work with 
> Frame two
> hours ago!
>
> --
> Randall Larson-Maynard
> Senior Editor/Curriculum Coordinator
> UC Davis, Office of the University Registrar
> RLLarsonMaynard(at)UCDavis.edu
> 530.752.6141
> Fax 530.752.0329
> Google Talk, AIM, & Yahoo! IM: rlarsonmaynard
> Registrar Editor SmartSite: https://sakai2.ucdavis.edu:8443/portal
> <https://sakai2.ucdavis.edu:8443/portal>
> --
>
>
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