Acrobat / FrameMaker conflicts during install

[Michael O'Neill]

Is it only the .exe files that are missing, or are all the dll's missing
to?

If it's only the .exe files, you might try creating your own empty text
files with the same file names as the missing .exe files.  Maybe the
uninstaller just wants to remove a file with that name, and doesn't
actually have to open it or look inside the file.

If all the .dlls are gone too, then obviously your headache is much
bigger.

Just a suggestion while you wait for IT...

-Michael



-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of
poshedly at bellsouth.net
Sent: Thursday, December 13, 2007 8:36 AM
To: framers at lists.frameusers.com
Subject: Acrobat / FrameMaker conflicts during install

My client company just went ahead and bit the bullet and forked out
around $800 or so for FrameMaker 8.0. (Does this mean that Frame 9.0
will be $900, Frame 10.0 will be $1,000, etc, etc?). We also bought
Acrobat Professional 8.0 as well.
 
I want to do a "clean" installation but before I do, I have some
concerns because of what is on the terminal that I "inherited" (with
Windows XP Office and the service packs, etc.).
 
It already has on it the folders (and their subfolders) - but NOT the
executable application files - for Acrobat 6.0 and 7.0.
 
Without the executable files, I can't do an uninstall via Control Panel.
So apparently, my only option is to simply do what you're NOT supposed
to do - just delete the Acrobat 6.0 and 7.0 folders. Ooh, but that
grates on me because I fear that bits and pieces of either or both
Acrobats are already strewn hither and thither throughout the Windows XP
operating system and will cause problems later on down the line. Or not.
 
(Remember the good old days, when a program was all in one folder, I
mean "directory"? Hah! We'll never see THAT stuff again.)
 
I already found out the hard way how nice and courteous (NOT!!) one
Acrobat program is to another after first installing FrameMaker 8.0
(along with its PDFMaker feature) and then NOT being able to install
Acrobat 8.0 afterwards. (I kept getting a message after the Acrobat 8.0
setup procedure was well into progress that "Setup has detected that you
already have a more functional product installed. Setup will now
terminate.")
 
So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install
moved along much further than before (I had to cancel it, however, until
my IT guy gets in here with the serial number).
 
So with FM8.0 and Acrobat8.0 currently off the drive, what to do about
the previously installed Acrobat 6.0 and 7.0 folders in light of their
missing executable application files.
 
Just delete them and proceed with the Acrobat 8.0 and then FM 8.0
installations?
 
BTW, the Adobe docs really play up the purchased support plans (even for
"defective products"), leading me to believe that free telephone support
for initial setup is no more. But somewhere, I did find that there
apparently is 90-day free phone support for initial setup problems.
 
Am I correct on this?
 
-- Ken in Atlanta