Cannot launch distiller to create PDF file

[Adam Schweitzer]

Just to verify, to "print to the Adobe PDF PostScript printer driver
instance", I did the following:
File -> Print 
Setup -> Name to Adobe PDF -> OK
Print

This does not work.  It appears to work on Frame's side (albeit still
exceedingly slowly for some documents), but in the Adobe PDF printer
queue, I get an error message "the document failed to print".  

When I check the "print to file" box, Frame does generate the .ps file,
from which I am able to produce a PDF successfully (and it seems to be
consistent).  However, when the Adobe PDF printer is selected, this can
be quite a bit slower (several minutes vs. less than 20 seconds) than
when a physical printer is selected (although - I guess because the
printer is monochrome - the resultant PDF loses all colour information).

So I think there's still something not quite right going on here.

Adam




-----Original Message-----
From: Dov Isaacs [mailto:isaacs at adobe.com] 
Sent: Friday, June 15, 2007 6:34 PM
To: Adam Schweitzer; framers at lists.frameusers.com
Subject: RE: Cannot launch distiller to create PDF file

If in fact it works "sometimes" but not others, the problem has nothing
to do with having multiple distillers on your system. If you installed
the standalone version of Distiller that came with FrameMaker, it would
be available to uninstall from the Add/Remove programs control panel.

I would suggest that for reliability, you print to the Adobe PDF
PostScript printer driver instance in lieu of using the "save as PDF"
feature. Please advise if that works consistently.

	- Dov
 

> -----Original Message-----
> From: Adam Schweitzer
> Sent: Friday, June 15, 2007 5:49 AM
> 
> I am having a problem trying to save Frame documents as PDF files 
> using the File->save as command.  It seems to work haphazardly - 
> sometimes, a PDF is generated with no problem, other times Frame keeps

> trying for quite a while (almost appearing as if the program crashed, 
> using 100% of the CPU), eventually giving up after several minutes 
> with the error message "Cannot launch Acrobat Distiller to create PDF 
> file".
>  There does not seem to be any discernible pattern to suggest to me 
> why it might be failing.
>  
> I am running Framemaker 7.2p158 and Distiller 8.0 on Windows XP 
> Professional.
>  
> It has been suggested to me that this might be a result of having 
> multiple copies of Distiller installed on the system, but I'm not sure

> how I would check that (Distiller doesn't show up in Add/remove 
> programs on it's own).
>  
>  
> Any ideas?
>  
> Thanks in advance,
> Adam Schweitzer
> Orenda Aerospace Corporation