Upgrade Anger to Tech Comm Suite.

[richard.melanson at us.tel.com]

 "P.S. It's generally not a great idea to cross-post to a bunch of lists as you did, because it means that many people who respond will get annoying junk messages from the lists to which they don't belong."

You are correct, in my anger I wanted everyone to know, I will not to do this again, my apologies. 
Rick



-----Original Message-----
From: Art Campbell [mailto:art.campbell at gmail.com] 
Sent: Tuesday, November 06, 2007 5:31 PM
To: TEI Melanson, Richard
Cc: techcomm at user.itconsult.co.uk; techwr-l at lists.techwr-l.com; TCP at techcommpros.com; framers at frameusers.com; framers at lists.frameusers.com
Subject: Re: Upgrade Anger to Tech Comm Suite.

Well, 7-8 weeks is sort of in a grey area, I think. Adobe and most other vendors that I'm familiar with will give you at least a 30-day window; Adobe sometimes extends the window beyond that.

However, I disagree that "we all knew that Adobe knew" when the Suite was shipping; if they  actually had, they probably would have announced it when they shipped FM 8 in order to make a bigger splash.
I suspect that the actual date and release info was dependent on other software packages' readiness, so I don't think you were a victim of a bait-and-switch.

That said, since you ordered online, I think I'd look into what your credit card company can do for you if you're not satisfied with the product you purchased. Also, I'd ring Adobe back and insist on speaking with a supervisor in sales and work out an upgrade path...

Art

P.S. It's generally not a great idea to cross-post to a bunch of lists as you did, because it means that many people who respond will get annoying junk messages from the lists to which they don't belong.


On Nov 6, 2007 5:10 PM,  <richard.melanson at us.tel.com> wrote:
> I just got off the phone with Adobe and I don't feel good about the answer I received. I purchased FrameMaker 8 seven or eight weeks ago. I got it pretty quickly after it was released. I paid the full online price and I downloaded the file from Adobe. Well, I just called and asked what could Adobe do for me as I want to purchase the Tech Comm Suite. Their answer was NOTHING. Now we all know that Adobe KNEW when I bought FrameMaker 8 that the Tech Comm suite was coming out, why did they make me spend all my money. For almost the same price as I purchased the FrameMaker 8 license, I could have purchased the entire suite if I waited a few weeks. I do have one of the qualifying products to get the upgrade price for the Tech Comm Suite. I just think this is bad business. anyone else have this issue or on the other side of the coin, do you guys think I am unrealistic to be upset. Thank you all for your thoughts.
> Rick
> _______________________________________________




-- 
Art Campbell                                             art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent
               and a redheaded girl." -- Richard Thompson
                             No disclaimers apply.
                                     DoD 358