Cross references not converting to PDF hyperlinks

[Charles Beck]

Hi Doug,

This might be in the category of Oops, silly me, what was I thinkin'?
BUT--

Is it safe to assume that, in the Print dialog box, you have selected
the Generate Acrobat Data option? If not, no links are generated. 

HTH,
Chuck Beck

Sr. Technical Writer | Infor | Office: 614.523.7302 |
Charles.Beck at infor.com 

 

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Doug
Sent: Friday, February 22, 2008 18:19
To: framers at lists.frameusers.com
Subject: Cross references not converting to PDF hyperlinks

Hi-

I have a document that I've added a number of cross references to.  I've
noticed that while the cross references work properly within FrameMaker,
clicking the hyperlink in the resulting PDF file does nothing:  many
hyperlinks are broken.

Upon further testing, I think the problem might be that I've changed the
destination paragraph tag after I created the cross reference.  In other
words, when I originally created the cross reference, the paragraph tag
was H1.  The cross-reference marker text is "12345_H1:MyParaText."  I've
kept that marker there, but changed the paragraph tag, say to H2.  When
I eliminated the cross-reference marker and added a new one, such that
the marker text is "56789_H2:MyParaText," the hyperlink does work in the
resulting PDF file.

Is this indeed the source of the problem?  Has anyone ever had this
problem before?  I've had mismatched paragraph tags and marker text
before without any problem, so this is surprising.  I didn't know if it
might be related to the number of cross references.  Is there a limit?

This is a major problem for me.  I've painstakingly added numerous cross
references to make my Help system (and PDF files) more usable.
Hopefully, WebWorks will still produce the links properly, but I'm not
sure that I want to keep these faulty links in the PDF files.  However,
removing and reinserting markers for the paragraphs that changed tags
would be ominous.
Worse, I now think that I can never change paragraph tags for a
paragraph that contains a cross-reference marker.  That would be a nasty
limitation, one that makes cross references less useful.

I'm using Frame 7.2p158 unstructured and Adobe Acrobat Distiller 8.1.2.
Could this possibly be a problem with incompatibilities between Frame
7.xand Distiller 8.x?

Thanks for any insights.

Doug
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