The dreaded Internal Error error meets the dreaded Adobe support, sigh

[Emily Berk]

I see a file with this name in c:\windows\system32.

I'll delete it and let you know.

-- Emily

At 12:34 PM 1/11/2008, Dov Isaacs wrote:
>Delete file C:\Windows\FNTCACHE.DAT with all applications
>closed and no printing going. Then immediately reboot!
>
>        - Dov
>
>> -----Original Message-----
>> From: Emily Berk [mailto:emily at armadillosoft.com]
>> Sent: Friday, January 11, 2008 12:22 PM
>> To: Dov Isaacs; framers at lists.frameusers.com
>> Subject: RE: The dreaded Internal Error error meets the dreaded Adobe
>support, sigh
>> 
>> Thanks so much, Dov.
>> 
>> I guess I had turned myself into a developer a few years back and
>dropped my membership to the
>> Frameusers list.  I should have tried it first, before picking up the
>phone.
>> 
>> How do I delete the Windows system font cache?
>> 
>> -- Emily
>> 
>> At 11:52 AM 1/11/2008, Dov Isaacs wrote:
>> >Emily,
>> >
>> >On behalf of Adobe, let me apologize for the runaround that you
>> >got from Adobe's Tech Support. As soon as I am done with this
>> >response, I will be forwarding your post on to our customer
>> >support escalation team. I don't know whether we do or don't
>> >still "officially" support FrameMaker 7.1 (I thought we did!),
>> >but either way, you should have immediately been connected
>> >with someone (1) who competently understands and speaks your
>> >language and (2) knows the product!
>> >
>> >There was no "hidden" update to FrameMaker 7.1 or any other
>> >version of FrameMaker or any Adobe product.
>> >
>> >I do recall various problems with "save as PDF" with
>> >FrameMaker 7.x causing crashes. The workarounds that tended
>> >to work for me included a combination of simply rebooting
>> >the computer or deleting the Windows system font cache and
>> >then rebooting the system (which also "solves" a missing text
>> >in output problem). Apparently, some interaction between
>> >FrameMaker, the PSCRIPT5 driver Acrobat plug-in, and use of
>> >the Windows registry by all these components can put the
>> >PostScript driver in a catatonic state.
>> >
>> >        - Dov
>> 
>> Emily Berk
>> http://www.armadillosoft.com/blog