FrameMaker Internal Error -- Visio and "...lost image data"

[Brian Weis]

Hello, Dov.

I did not expect a personal response from Adobe. And I decided against going
through their Tech Support until I absolutely had to. That decision is based
on past experience with their version of Support.

And thank you for your comments regarding copy/paste. Your point is well
made.

--
Brian


----------
From: Dov Isaacs <isaacs at adobe.com>
Date: Fri, Jun 20, 2008 at 4:41 PM
Subject: RE: FrameMaker Internal Error -- Visio and "...lost image data"
To: Brian Weis <bweis.wordsmith at gmail.com>, "framers at frameusers.com" <
framers at frameusers.com>


For better or worse, if you simply mailed in the report to Adobe,
don't expect a personal if any response. That mechanism is not
Adobe Tech Support.

For future reference, regardless of what program you publish with
copy-and-paste is about the worst way to set yourself up for disaster
in case your document get lost or mangled.

       - Dov


> -----Original Message-----
> From: Brian Weis
> Sent: Friday, June 20, 2008 7:36 AM
>
> Hi folks:
>
> Yesterday, I encountered this error in FM:  "An internal error occurred
> while writing imported graphics in this document. The file has been saved,
> but has lost some image data. Please report this error to Adobe Technical
> Support."
>
>
> I close the error dialog, and then try to close the file ... but I am
> prompted once again to save it before closing. I am now in a loop until I
> break the cycle by clicking "No" in the save prompt. Contrary to the error
> message's statement that the file has been saved, I find that none of my
> changes, text or otherwise, are in the file. With a little more work, I am
> able to determine that a Visio object must be the culprit.
>
> How do I know this?
>
> In the directory where my source Frame doc is located, I see a set of
> "garbage" files -- that is, files that my system does not recognize by
> filename extension. I recognize them as copies of my source doc ... but
with
> different extensions (e.g., .BE7, .75F). These files have date/time stamps
> right around the time I was trying to save my changes. Right clicking on
one
> of these files, and specifying FrameMaker to open it, I find a version of
my
> document with the most recent set of changes ... but the Visio object is
now
> grayed out in its inline frame.
>
> Just to be clear, I am using "Visio object" to refer to an graphic that I
> have inserted by copying the elements from the original Visio drawing and
> then pasting them into an inline frame in FrameMaker. I did not use the
> "Import File" option.
>
> I did some more testing with a copy of my now-recovered source document.
> While playing with different ways to insert/paste the Visio work, and
> accessing Visio work in other documents by right-clicking them and
selecting
> "Visio Object" from the pop-up menu, Framemaker eventually "detected a
> serious problem" and had to quit. This error dialog called out a FrameLog
> file (an error log) and instructed me to send the file and a description
of
> what I did to fmerror at adobe.com.
>
>
> I have been using the paste method with Visio objects successfully for
> almost two years. I realize it is not recommended, but I have never had an
> issue until now. And it looks like my previous documents that have one or
> more Visio objects inserted in this fashion will suffer the same problem.
At
> least, all such files I have tested exhibit the same problem -- even just
> opening a file that has a Visio object will subject it to this problem.
>
> I sent all the info and the error messages (a longer summary than I've
> posted here) to Adobe around 6pm last night. I have not heard from them,
and
> I probably should not expect to. I have searched Adobe Support for info on
> Visio, "Internal Error 7204", and other things, but have not found
anything
> helpful. So I come to you in the Frame using community. Has anyone here
> copy/paste Visio into Frame? Have you ever come across this problem? Do
you
> know a solution?
>
> Thanks in advance.
>
> --
> Brian Weis