FrameMaker 8.0.3 Update Now Available (POSSIBLE WORKAROUND)

[Linda G. Gallagher]

Thanks for this, but it still won't work for me. I did exactly what Hedley
outlined, but still no luck.

I kept the task manager window open and watched exactly what was happening.
I see two instances of framemaker803.exe start as soon as I start the actual
update. I've tried ending each, but one kills the update. The other leaves
the update running, but it still tells me that I have FM running. I don't
understand why I'm having so much trouble. I was able to do the previous
updates with no problem after I installed the tech comm suite.

I even managed to keep the framemaker803.exe file, but executing it locally
results in all the same things. FM is definitely not running when I start
the update process, but the update continues to think it is. =:o


~~~~~~~~~~~~~~~~~~~~~~~~~
Linda G. Gallagher
TechCom Plus, LLC
lindag at techcomplus dot com
www.techcomplus.com
303-450-9076 or 800-500-3144
User guides, online help, FrameMaker and
WebWorks ePublisher templates
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Hedley Finger
Sent: Wednesday, May 14, 2008 7:59 PM
To: Framers Self-Support
Subject: Re: FrameMaker 8.0.3 Update Now Available (POSSIBLE WORKAROUND)


<<SENT THIS JUST TO LINDA BECAUSE OF BEHAVIOUR WHEN YOU HIT REPLY 
BUTTON.  CAN SOMEONE RECONFIGURE THIS LIST SO REPLY GOES TO LIST. 
SHOULD WE REALLY HAVE TO HIT REPLY-TO-ALL?>>

Linda and others:

> Anyone else having trouble getting this update to install?
>
> I've tried multiple times, including from Acrobat after completely
shutting
> down my system and every time it says that it detects that FM is open and
> cannot install. At least twice, FM was definitely not open.

I tried using the updater from FrameMaker while it was running.  No 
good.  Next time, when the updater started, I killed FM first, then 
continued.  No good.

Finally I poked around to find where the downloaded files were stored, 
hoping that I could just run a setup.exe or similar.  Well, on my 
machine they are saved to C:\Documents and Settings\<userName>\Local 
Settings\Application Data\Adobe\Updater5\Install.  In this folder was a 
folder named "framemaker801-mul" (for version 8.0.1, right? Wrong).  I 
deleted this folder, checked in Task Manager (Ctrl+Alt+Delete) that 
there was no headless FrameMaker.exe process running, booted Acrobat, 
and ran the updater from that.

Guess what?  The framemaker801-mul/ folder was restored but at least the 
update ran to completion properly.  (Adobe lurkers: should that be 
"framemaker803-mul" and does it matter anyway?)

Regards,
Hedley

--

Hedley Finger

28 Regent Street   Camberwell VIC 3124   Australia
Tel. +61 3 9809 1229   Fax. (call phone first)
Mob. (cell) +61 412 461 558
Email. "Hedley Finger" <hfinger at handholding.com.au>








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