Offtopic: Questionnaire about documentation

[Andersen, Verner Engell VEA]

Hi
I am going to send out a questionnaire to our customers about
documentation.

I am interested in good advice, maybe a template or a sample
questionnaire.

I am interested in knowing whether customers prefer online help or the
paper manual, whether they need translated screen shots or they can live
English ones in all the translated versions of the manual, whether they
prefer task-orietend help or are happy with the screen based
context-sensitive help, whether there is something they can do without.

Also these questions should be phrased so that we get the customers'
real opinion. Should the questionare be a mjultiple choice, and all the
questions be phrased so that you can select between the same choices for
the whole questionnaire?

Please reply off list.



Med venlig hilsen - Best regards
Verner Andersen
Technical Writer

Radiometer Medical ApS
Phone +45 3827 3612
Fax +45 3827 2727
verner.andersen at radiometer.dk
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Radiometer Medical ApS 
Akandevej 21 
2700 Bronshoj 
Denmark 
Phone: +45 38 27 38 27 
CVR: 27 50 91 85 
 
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