ePublisher Pro vs. other generated online help

[Rick Quatro]

Hi Andrew,

I respectfully disagree with the idea of "vendor interference". Since 
third-party products related to FrameMaker are part of many workflows, I 
don't think it is inappropriate at all to talk about them on the list. To 
put the shoe on the other foot, if someone posts a difficulty with their 
MIF2Go process, and you know that ePublisher can solve their problem, I 
think it is more than appropriate for you to point this out. Although some 
may see this as self-serving on your part, it still serves the overall 
purpose of the list, which is to help people solve FrameMaker-related 
problems. We all know that Jeremy is biased towards MIF2Go, but I still find 
it beneficial to read how it may solve a particular problem. This kind of 
information can be valuable for me down the road. If he, or any other 
vendor, overstates their case, there are others on the list that can and 
should point that out.

Overall, I think it is good practice for vendors to monitor the FrameMaker 
lists and be ready to contribute, especially if the discussion involves 
their products. It gives them credibility as being in touch with FrameMaker 
users and ready to help provide solutions.

BTW, I am not the list moderator, so I only expressing my opinion :-).

Rick Quatro
Carmen Publishing Inc
585-659-8267
www.frameexpert.com


> Greetings Framers,
>
> We/WebWorks (Quadralay) very rarely weigh in on this list or any other
> list. We believe in nice open discussions with as little vendor
> interference as possible. In the 8 years I have worked at WebWorks this
> is my first posting to Framers.
>
> In light of the recent discussion on ePublisher I thought I would weigh
> in, not with an essay of how ePublisher measures up against other
> products. I believe that kind of post would be inappropriate coming from
> a vendor and might create further confusion because I can only expertly
> comment in reference to ePublisher.
>
> With that in mind, I would like to invite each of you to attend any of
> our free public ePublisher webinars (Jeremy, I would love to have you
> attend as well) these webinars are not sales pitches; they are an open
> forum for you to ask questions about ePublisher and for us to help you
> find the most effective solution. As you will see we offer many
> different webinar topics for our customers and all are welcome to
> register for any of them.
>
> If you are interested in attending a webinar please got to
> http://www.webworks.com/Webinars/ .
>
> Feel free to contact me directly either by phone or email.
>
> Thank you for your time,
> Andrew VanConas
> andrew at webworks.com <mailto:andrew at webworks.com>
> 805-794-6333