TCS2 - Unable to install RoboHelp plugin for FrameMaker

[RJ Jacquez]

Hi Richard, let me check with our lead Engineer on this, but for now, let's take this offline and if you could please email me your maker.ini for me to share with the team.

Sincerely,

RJ Jácquez
Senior Product Evangelist
Adobe Technical Communication Suite 
Adobe eLearning Suite
http://blogs.adobe.com/rjacquez
Twitter: @rjacquez


-----Original Message-----
From: rinch at Inficon.com [mailto:rinch at Inficon.com] 
Sent: Thursday, December 10, 2009 8:01 AM
To: RJ Jacquez
Cc: framers at lists.frameusers.com
Subject: RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker

Hello RJ Jácquez,

Thank you for your reply.

I tried the fix you suggested (see your email below). 

The line that you said to add to my Maker.ini file was already there, 
exactly as you have it.

Nonetheless, after creating a backup copy of Maker.in, I deleted the 
existing line, added your line, saved and tried linking to a FM .book 
again. I got the same error message. 

I checked the path for:

RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical 
Communication Suite 2\Adobe RoboHelp 
8\RoboHTML\RHFrameMakerServer9.dll,all

It points correctly at C:\Program Files\Adobe\Adobe Technical 
Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll

I rebooted my computer, and tried again. I got the same error message.

Do you have any other suggestion?

Richard

Richard Inch
Technical Documentation Manager
Intelligent Sensor Solutions
INFICON
Two Technology Place
East Syracuse, NY 13057-9714
phone: +315.434.2507
fax: +315.437.3803
e-mail: richard.inch at inficon.com
http://www.inficon.com

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RJ Jacquez <rjacquez at adobe.com> 
12/10/2009 09:51 AM

To
"rinch at Inficon.com" <rinch at Inficon.com>, "framers at lists.frameusers.com" 
<framers at lists.frameusers.com>
cc

Subject
RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker






Hi Richard et al,

In general the connection between FrameMaker and RoboHelp in TCS2 happens 
automatically, however we have seen rare cases where the message below 
does appear.  In theses cases, I would recommend the following manual 
steps to correct this issue:

1. Navigate to this folder: C:\Documents and Settings\rjacquez\Application 
Data \Adobe\FrameMaker\9. I have included my local path, so you need to 
substitute with your own username.
2. Locate the Maker.ini file and ideally make a backup of it, just in 
case.
3. In the [APIClients] section of the maker.ini file, add the following 
line, again making sure you are including the correct path:

RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical 
Communication Suite 2\Adobe RoboHelp 
8\RoboHTML\RHFrameMakerServer9.dll,all

4. You should now be able to launch RoboHelp and when you "link" 
FrameMaker files, the FrameMaker application should launch correctly.

Please let me know and I will also post this on my blog below the message 
you left. Sorry about the troubles and I do thank you for using our TCS2 
apps!

Sincerely,

RJ Jácquez
Senior Product Evangelist
Adobe Technical Communication Suite 
Adobe eLearning Suite
http://blogs.adobe.com/rjacquez 
Twitter: @rjacquez


-----Original Message-----
From: framers-bounces at lists.frameusers.com 
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of 
rinch at Inficon.com
Sent: Wednesday, December 09, 2009 5:15 AM
To: framers at lists.frameusers.com
Subject: TCS2 - Unable to install RoboHelp plugin for FrameMaker

I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208

When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the 
message, "Unable to install RoboHelp plugin for FrameMaker. Please close 
FrameMaker and try again."

Well, FrameMaker is not running.

I've searched the Adobe site, and tried some Google searches, but can't 
seem to find a resolution to this problem.

I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, 
Dual 22" monitors.

Do you know how to resolve my problem, or can you point me to a TCS2 or 
Robohelp discussion list?

Thanks for your help,
Richard
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