TCS2 Distiller license problem

[Chris Despopoulos]

For the sake of due diligence, I just uninstalled Reader (I'm sure I
had installed it *after* failing to get an Acrobat license), and then
tried to run Acrobat.  Indeed, the startup process automatically went through an
Acrobat install.  My TCS serial number is still invalid.  Then I went to the TCS installer and tried to reinstall Acrobat.  My TCS serial number is still invalid with Acrobat.  

So far today, between attempts and emails, I've spent a full two hours on this.  At a *cheap* contracting rate, that's 100 dollars.  Overall I'd say I spent 12 hours on installing TCS2, and still don't have the full product.  At that cheap rate, we're talking $600.00 down the drain.  I'm one of the converted, and really do want FrameMaker and the rest of the TCS2 products to work.  How would this be perceived by a less forgiving customer?

There is no doubt in my mind that the TCS licensing is as squirrely as a Chuck Jones cartoon.  

cud




________________________________
From: Mike Wickham <info at mikewickham.com>
To: Chris Despopoulos <despopoulos_chriss at yahoo.com>; Frame Users <framers at lists.FrameUsers.com>
Sent: Thu, December 17, 2009 10:49:59 AM
Subject: Re: TCS2 Distiller license problem

> I don't have any Acrobat products installed on my machine except what's in Technical Suite, and Adobe Reader 8.

Dov has also warned not to have multiple versions of Acrobat and/or Reader on the same computer. So... one version of Acrobat OR one version of Reader OR one version of the distiller that comes with FrameMaker. But only one in total.

Mike Wickham