Desperately Need Legal FrameMaker 8!

[Dov Isaacs]

For most products (FrameMaker included), Adobe stops providing
technical support for a release as soon the second next release
is made.

Thus, Adobe currently supports FrameMaker 8 and FrameMaker 9.
Prior to the recent release of FrameMaker 9, Adobe supported
FrameMaker 8 and FrameMaker 7.2.

	- Dov


> -----Original Message-----
> From: Diane Gaskill [mailto:dgcaller at earthlink.net]
> Sent: Wednesday, February 18, 2009 9:00 PM
> To: Dov Isaacs; Frame Users
> Subject: RE: Desperately Need Legal FrameMaker 8!
> 
> Dov, does Adobe have offical EOL dates on it's products, including how log a
> version of a product is supported after Adobe stops selling the product?  If
> so, is this information published?
> 
> Thanks,
> Diane Gaskill
> ====================
> 
> -----Original Message-----
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com]On Behalf Of Dov Isaacs
> Sent: Wednesday, February 18, 2009 8:32 PM
> To: Frame Users
> Subject: RE: Desperately Need Legal FrameMaker 8!
> 
> 
> For the record, I personally don't "get a vote" on these types of
> issues either. One of the issues of selling licenses for older versions
> has to do with the requirements for continuing technical support for
> the older versions. But don't get me started on that.
> 
> 	- Dov
> 
> > -----Original Message-----
> > From: Alan Houser [mailto:arh at groupwellesley.com]
> > Sent: Wednesday, February 18, 2009 7:54 PM
> > To: Dov Isaacs
> > Cc: Frame Users
> > Subject: Re: Desperately Need Legal FrameMaker 8!
> >
> > I don't get a vote, but I would love to see Adobe reconsider this policy
> > with FrameMaker 9. Historically, even "major" FrameMaker releases were
> > evolutionary, not revolutionary, in the design and behavior of the
> > application. While perhaps not ideal, it was reasonably straight-forward
> > to maintain mixed-version FrameMaker deployments.
> >
> > Not so with FrameMaker 9. We have a new user interface, new behaviors
> > (keyboard shortcuts come to mind), and new functionality. I would not
> > want to run a mixed FM8/FM9 deployment in an organization. But the
> > alternative is to upgrade everybody when an organization needs as few as
> > one new FrameMaker license.
> >
> > I acknowledge that Adobe is in business to make a profit, and Adobe
> > _wants_ everybody to upgrade. But there are costs and side effects of
> > upgrading, particularly in workgroup deployments. Policies that "force"
> > upgrades can lead to customer resentment and pursuit of
> > non-Adobe-sanctioned sales channels.
> >
> > Adobe knows its markets far better than I do, but I bet Adobe could
> > still sell plenty of FM8 seats, with acceptably low cannibalization of
> > FM9 sales, if FM8 remained in the price book.
> >
> > -Alan
> > ---
> >
> > Alan Houser, President
> > Group Wellesley, Inc.
> > 412-363-3481
> > www.groupwellesley.com
> _______________________________________________
> 
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