Customer Support in Adobe is non-existent

[Dov Isaacs]

The problem is not with Acrobat 9.

The problem is that the "save as PDF" function of FrameMaker 7.0 (since then
Adobe has released 7.1, 7.2, 8.0, and 9.0) simply knows nothing about the
registry settings and the "Adobe PDF" PostScript printer driver instance used
by more recent versions of Acrobat (i.e, 7.x, 8.x, and 9.x).

Simply stated, your version of FrameMaker is way too old for compatibility
with Acrobat 9. There is no solution that Adobe can provide for you other
than to advise you to upgrade FrameMaker.

It is most unfortunate that Adobe Technical Support did not (or was not capable
of) immediately giving you this information.

	- Dov



> -----Original Message-----
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of
> Garnier Garnier
> Sent: Tuesday, July 14, 2009 8:26 PM
> To: framers at lists.frameusers.com
> Subject: Customer Support in Adobe is non-existent
> 
> Hello Framers,
> 
> Indeed sad to note that Adobe does not bother to resolve customer issues. We have licensed version of
> Acrobat Pro 9.0 and our IT has filed a case ticket as per the vendor/customer policy. Its over 10 days
> now but Adobe has not responded yet. I am still not able to use FM 7.0’s Save as feature after
> installing Acrobat Pro 9.0, inspite of trying all suggestions provided by the Frame users. It does not
> work even on a brand new machine either that has only these two tools installed.  As already mentioned
> keeping the number of user guides in mind it is just feasible to use the watch folder option as
> manually I anyway will have to distill each of the 350+  Frame books  nor do I have the bandwidth to
> modify the script. I have switched to the old distiller as that was the only option left that would
> help me meet the deadline.
> 
> Looks like customer support is non-existent in Adobe. I wish I had known this before opting for Adobe
> products.
> 
> Garnier