FM 7.0 and Acrobat 9

[Fred Ridder]

Umm, the discussion is not about "print to PDF", which is actually the method that several of us have been recommending all along.

The discussion has been about _Save As_ PDF, which requires a *lot* more awareness and cooperation between FrameMaker and Distiller. Garnier has some scripted system which automatically produces a whole stack of PDFs using the Save As PDF function, and he has run into problems trying to use a four-release-old version of FrameMaker with the latest version of Acrobat.

-Fred Ridder

 
> Subject: FM 7.0 and Acrobat 9
> Date: Wed, 15 Jul 2009 08:30:12 -0700
> From: Clint.Owen at craneaerospace.com
> To: framers at lists.frameusers.com
> 
> We are still using FrameMaker 7.0. My co-worker was upgraded from
> Acrobat 6 to 9 and she has no trouble using "print to PDF".
> 
> Clint 
> 
> 
> Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics |
> Telephone: +1 425-743-8674 | Fax: +1 425-743-8113
> 
> 
> -----Original Message-----
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Dov Isaacs
> Sent: Tuesday, July 14, 2009 10:47 PM
> To: Garnier Garnier
> Cc: framers at lists.frameusers.com
> Subject: RE: Customer Support in Adobe is non-existent
> 
> Garnier,
> 
> I'm absolutely amazed that FrameMaker 7.0 "save as PDF" works at all
> with Acrobat 8. It is contrary to information that I had internally. I
> was under the strongest impression that FrameMaker 7.1 was the first
> version that recognized "Adobe PDF" as the Distiller's printer as
> opposed to "Acrobat Distiller" used in older Acrobat versions. Guess I
> was given bad info internally.
> 
> I suspect that as long as you continue with FrameMaker 7.0, you'll need
> to avoid upgrades to Acrobat 9, at least on the systems for which you
> are relying on the "save as PDF" feature.
> 
> - Dov
> 
> From: Garnier Garnier [mailto:garnier_framescript at yahoo.co.in]
> Sent: Tuesday, July 14, 2009 10:35 PM
> To: Dov Isaacs
> Cc: framers at lists.frameusers.com
> Subject: RE: Customer Support in Adobe is non-existent
> 
> 
> 
> 
> If that is the case, I would like to know how come FM 7.0p576 is working
> absolutely fine with Acrobat Pro 8.0? The Save As PDF works fine and so
> does the script that all writers use to convert to pdf. All works fine
> even without changing the locations of pdf printer instance or the
> joboptions. Five writers are using FM 7.0 p576 with Acrobat Pro 8.0 and
> face no issues whatsoever.
> 
> 
> 
> Upgrading FM is not so simple because of the volume of manuals that we
> have. Besides the issue is with Acrobat Pro 9.0, therefore there is no
> reason to upgrade. May be I should downgrade to 8.0 instead?
> 
> 
> 
> B/R
> 
> Garnier
> 
> 
> 
> 
> 
> 
> 
> -----Original Message-----
> From: Dov Isaacs [mailto:isaacs at adobe.com]
> Sent: Wednesday, July 15, 2009 10:39 AM
> To: Garnier Garnier; framers at lists.frameusers.com
> Subject: RE: Customer Support in Adobe is non-existent
> 
> 
> 
> The problem is not with Acrobat 9.
> 
> 
> 
> The problem is that the "save as PDF" function of FrameMaker 7.0 (since
> then
> 
> Adobe has released 7.1, 7.2, 8.0, and 9.0) simply knows nothing about
> the
> 
> registry settings and the "Adobe PDF" PostScript printer driver instance
> used
> 
> by more recent versions of Acrobat (i.e, 7.x, 8.x, and 9.x).
> 
> 
> 
> Simply stated, your version of FrameMaker is way too old for
> compatibility
> 
> with Acrobat 9. There is no solution that Adobe can provide for you
> other
> 
> than to advise you to upgrade FrameMaker.
> 
> 
> 
> It is most unfortunate that Adobe Technical Support did not (or was not
> capable
> 
> of) immediately giving you this information.
> 
> 
> 
> - Dov
> 
> 
> 
> 
> 
> 
> 
> > -----Original Message-----
> 
> > From: framers-bounces at lists.frameusers.com 
> > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of
> 
> > Garnier Garnier
> 
> > Sent: Tuesday, July 14, 2009 8:26 PM
> 
> > To: framers at lists.frameusers.com
> 
> > Subject: Customer Support in Adobe is non-existent
> 
> >
> 
> > Hello Framers,
> 
> >
> 
> > Indeed sad to note that Adobe does not bother to resolve customer 
> > issues. We have licensed version of
> 
> > Acrobat Pro 9.0 and our IT has filed a case ticket as per the 
> > vendor/customer policy. Its over 10 days
> 
> > now but Adobe has not responded yet. I am still not able to use FM 
> > 7.0's Save as feature after
> 
> > installing Acrobat Pro 9.0, inspite of trying all suggestions provided
> 
> > by the Frame users. It does not
> 
> > work even on a brand new machine either that has only these two tools 
> > installed. As already mentioned
> 
> > keeping the number of user guides in mind it is just feasible to use 
> > the watch folder option as
> 
> > manually I anyway will have to distill each of the 350+ Frame books 
> > nor do I have the bandwidth to
> 
> > modify the script. I have switched to the old distiller as that was 
> > the only option left that would
> 
> > help me meet the deadline.
> 
> >
> 
> > Looks like customer support is non-existent in Adobe. I wish I had 
> > known this before opting for Adobe
> 
> > products.
> 
> >
> 
> > Garnier
> 
> 
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