installation of FrameMaker 8 not completed - automatic rollback

[Jakob Fix]

Thanks for your replies so far everybody.

Helen, I don't think we have the same problem because we do not install the
PDF maker component (and never have). Also, the rollback + the reported
message appear exactly one step before I'd expect the PDF Maker installation
routine.

Jack, I created a user as you suggested, but it didn't change a thing,
unfortunately.

Art, there is no antivirus on this machine (it's a dev machine, not
connected to a network ...). And no, I haven't tried to reboot it into
safe-mode (is this possible with Windows 2003 Server?).


So, please let the suggestions coming!  I may uninstall FrameMaker 7.0, just
to see if it makes a difference.

Thank you again,
Jakob.



On Thu, Jun 4, 2009 at 15:36, Helen Borrie <helebor at iinet.net.au> wrote:

> At 09:51 PM 4/06/2009, Jakob Fix wrote:
> >Hi,
> >
> >I'm trying to install FrameMaker 8 on a development machine running
> Windows
> >2003 Server.  On this machine we already have FrameMaker 7.0.
> >
> >At the very end of the installation procedure (I had C:\Program
> >Files\Adobe\FrameMaker8 open and saw the files) just before it says that
> >everything is fine, I get this screen that says that a rollback is being
> >performed.  At the end, the installation wizard finishes with the
> following
> >screen:
> >
> >"The wizard was interrupted before Adobe FrameMaker 8 could be completely
> >installed.  Your system has not been modified. To complete installation at
> >another time, please run setup again.  Click Finish to exist the wizard."
> >
> >I have tried and succeded installing the same copy on a Windows XP Pro
> >machine without problems.
>
> My experience was almost identical to yours, except that I had FM 6
> installed.  I selected to do the full install.  After the Framemaker part
> finished, a new installer window came up for the PDF maker component.  It
> prewarned me that it would stop if it found something it didn't like.
>  Indeed, it found the PDF maker for Frame 6 and gave me the exact message
> you report.  So, if your experience paralleled mine then you have Framemaker
> 8 installed but no compatible PDF Maker.
>
> I uninstalled Frame 6 altogether, as you can't uninstall the PDF writer
> separately from the main app in v.6.  In my case, the intention was to
> install Acrobat 8 Pro anyway.  Well, it's a long story of woe re Acro Pro 8
> - don't ask! - and I have now consigned it to the garbage and ordered
> NitroPDF.  Ultimately, I just went back to the Modify section of Add/Remove
> Programs and post-installed the PDF maker from the Frame 8 CD.  It's working
> OK (so far!).
>
> >Also, I never had any problems installing
> >different FrameMaker versions in parallel. Finally, yes I have
> >administrative privileges on this machine.
>
> I had Frame 5 and 6 plus Acrobat Pro 6 living happily side by side for
> years until I set about installing Frame 8.  Now all that has changed.
>
> Helen
>
>