HUGE Problem with Adobe TCS2 and Distiller

Wed Nov 11 11:53:59 PST 2009

All,

Summary of issues;

1.) When I tried to create a PDF using Adobe FM 9 and Adobe Acrobat Pro
Extended 9, here is the message that got immediately in Distiller:

Adobe PostScript software version: 3018.101

Adobe PDF Settings file read error in PDFX4 2008.joboptions:

/CheckCompliance out of range

After trying every known resolution to solve this (it locked my system so
badly that I had to do a reboot), I took the advice from Adobe's KB and
attempted to run the uninstall/reinstall features using my TCS2 installation
disk, uninstall through control panel, and a Windows uninstaller, here is
what I have encountered:

the program folders for Adobe Acrobat Pro 9 C:\Program Files
(x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will not
delete - under no circumstances can I get these deleted - 

1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it says
that Adobe Acrobat Pro 9 is NOT installed on my system.

2.) when I go to the control panel, nothing is showing for TCS2 or Adobe
Acrobat Pro 9

3.) when I open Windows Install clean and even Revo uninstaller, NOTHING
shows for adobe Acrobat Pro 9.

so, when I try to install using my TCS2 installation disks, FM9 and RH8
install, then the system craps out on Adobe Acrobat Pro Extended and I can't
get past this and as  result, I can't install Captivate and Photoshop.

when I try to manually delete these folders C:\Program Files
(x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat these are
the messages that I get:

You require permission from SYSTEM to make changes to this folder

or

The action cannot be completed because the folder or a file in it is open in
another program and I have absolutely NOTHING else open.

I called Adobe support and quite frankly, it was useless. The tech. that did
answer the phone could only parrot back my problem and offer no help and she
took my information and said that I would get a call back within 24-48 hours
and that DOES ME NO GOOD as I have client deadlines  or I could pay through
the nose and get immediate support.

WITF should I pay for this? I can't even go there right now.

any and all advice is appreciated. 

Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

From: Corinne Kenney [mailto:skikenney at yahoo.com] 
Sent: Wednesday, November 11, 2009 10:59 AM
To: Spectrum Writing
Subject: Re: HUGE Problem with Adobe TCS2 and Distiller

Tammy,

This sounds god-awful. The TCS sucks, if you ask me. We migrated to it, and
no one likes it.

Corinne

--- On Wed, 11/11/09, Spectrum Writing <info at spectrumwritingllc.com> wrote:

From: Spectrum Writing <info at spectrumwritingllc.com>
Subject: HUGE Problem with Adobe TCS2 and Distiller
To: framers at lists.frameusers.com, "Free Framers" <framers at omsys.com>
Date: Wednesday, November 11, 2009, 10:03 AM

all,

I have Adobe TCS installed on Win7, 64-bit system.  When I try to print to a
single file or a book to a postscript file with Adobe Acrobat distiller
open, I get this message inside of distiller:

Adobe PostScript software version: 3018.101

Adobe PDF Settings file read error in PDFX4 2008.joboptions:

/CheckCompliance out of range

And FM  locks on me and that's the end of the story.  After many attempts to
correct this, I simply gave up and decided to uninstall/reinstall FM 9.0
thinking that would solve the issue. When I put in disk1 of my TCS2 install
disk, and request to uninstall (NOT reinstall/uninstall) Adobe FM 9 and
Adobe Acrobat Extended Pro, I can only uninstall FM 9.0! when I try to
simply uninstall and reinstall Adobe Acrobat Extended Pro 9, I get this
message:

RSo3Middletierservice. exe and MiddleTierservice.exe are running and it
WON'T let me uninstall anything else. WTF? I have absolutely NOTHING else
open during the uninstall - I have closed everything including outlook,
snagit, etc. and for the life of me, I can't uninstall. 

I finally gave that up and went to a RevoUninstaller and even that won't
uninstall  the rest of TCS2. I get the same message about the .exe files
being open. 

I am LOCKED in uninstall hell with TCS2 and I need to be able to clean my
system and do a clean reinstall.

This TCS has been the biggest clusterf--k since day one and I am absolutely
frozen to be able to work.

Help!!

Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

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