Frame Postscript Output Problem

[Art Campbell]

That's typical of the error message you'd typically get if the Acrobat
printer port is not set to a File port (in the operating system File:
with a colon, but not when you're discussing the generic kind of
file).

You've pretty much established that however her system is set up, the
Adobe printer instance is hosed. Time to try the Repair installation,
and if that doesn't fix it (don't be too surprised if it doesn't), do
a reinstall.

Art

Art Campbell
               art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358



On Fri, Oct 2, 2009 at 9:26 AM, Scott White <swhite at alamark.com> wrote:
> Here is the recent error we just got from frame after trying to print to
> postscript.
>
> "Cannot write to specified print file".
>
>
>
> Scott White
> Media Production & EBC Manager
> Implementation Coordinator
> 210-704-8239
> swhite at alamark.com
>
>
>
>
> On Oct 1, 2009, at 3:55 PM, Combs, Richard wrote:
>
>> Scott White wrote:
>>
>>>> From Frame, if you Print to the Adobe PDF logical printer (which
>>>
>>> should be set as the system default), and do not have the Print To
>>
>> File
>>>
>>> checkbox in the Frame dialog box activated, does a PDF get generated?
>>>
>>>
>>> Does not get created.
>>
>> OK, try this:
>>
>> 1) Select File > Print Setup.
>>
>> 2) In the Print Setup dialog, make sure Printer Name is set to Adobe
>> PDF, and click Properties.
>>
>> 4) On the Adobe PDF Settings tab of the Properties dialog, set Adobe PDF
>> Output Folder to Prompt for Adobe PDF filename and check View Adobe PDF
>> results. Set any other defaults you want and click OK.
>>
>> 5) Select Start > Printers and Faxes. Right-click Adobe PDF and click
>> Properties.
>>
>> 6) On the Ports tab of the Properties dialog, see which port Adobe PDF
>> is assigned to.
>>
>> The port seems to vary depending on Acrobat version. I recently
>> installed Acro 9, and now have two new ports, My Documents\*.pdf and
>> Desktop\*.pdf (the former is selected).
>>
>> But as Jacob noted, for your client's installation, Adobe PDF should
>> probably be using the FILE: port. If the FILE: port has disappeared for
>> some reason, click Add Port, select Local Port, and name it "FILE:"
>> (sans quotes). It must be all caps and have the colon.
>>
>> HTH!
>> Richard
>>
>>
>> Richard G. Combs
>> Senior Technical Writer
>> Polycom, Inc.
>> richardDOTcombs AT polycomDOTcom
>> 303-223-5111
>> ------
>> rgcombs AT gmailDOTcom
>> 303-777-0436
>> ------
>>
>>
>>
>>
>>
>>
>
>
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