Frame 9 crashes printing book file to AdobePDF

[Martin Ley]

Hi folks,

I'm hoping the combined mega-brain that is the frameusers forum can  
help me out with a problem...

I've just upgraded from Frame 7.2 to Adobe Tech Comms Suite 2 (Frame  
9.0p237). I'm running Frame under Windows XP, SP2, using Parallels  
Desktop 4 on my Mac (OS X 10.5.6). I have applied all the Adobe  
updates to the Tech Comm Suite components.

Now, I can't print book files using the AdobePDF driver. Frame 9 gets  
part-way through the job then crashes with an exception. This has also  
broken my Frame 7.2 printing (I guess installing the new Acrobat Pro  
stomped all over the existing Distiller/AdobePDF installation; job  
options moved/disappeared, and so on).

 From Frame 9,  I get:

"Internal error 9004, 6920492, 9676798, 0. Framemaker has detected a  
serious problem and must quit."

The FrameLog file has this (along with loads of text that probably  
isn't helpful):

"Internal Error: 9004, 5998149, 4768373, 4768714"

Also, from Frame 7.2, as well as the "... must quit" error, I get:

" The instruction "0x0035199f" referenced memory at "0x00000000". The  
memory could not be "read"."


I *can* print individual files (opened from the book, but printed from  
the individual file, not the book's File menu).

I tried using a different PPD (a Postscript), but no dice.

I looked on the interweb and found a couple of things that looked  
promising:

http://iconlogic.blogs.com/weblog/2009/02/adobe-framemaker-it-wasnt-my-fault.html

Tried trashing the font cache and rebooting: no joy; tried looking for  
the Microsoft hotfix that supposedly restores balance in the universe:  
you have to ask for it, rather than download it, and there only  
appears to be an English version for XP SP4 - SP4 doesn't exist!

I'm stumped. If any of you guys can help. I would be very pleased.  
BTW, I have also installed Toobar Express from Microtype, and the  
customized toolbars that were made available recently by Klaus Daube  
(free of charge, http://www.daube.ch/docu/fmaker55.html ). I may try  
uninstalling those, to see if it helps (but I doubt it).

Thanks in advance,

Martin






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Martin Ley, BSc FISTC
Em-Dash Publications
84 High Street
Burwell
Cambridge
CB25 0HD

martin at em-dash dot com

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