Frame/PDF crashing again after Acrobat update - reapply hotfix

[Martin Ley]

Hi Framers,

A while ago I had weeks of woes with mega-crashes while trying to print to PDF from Frame books. Eventually, the cure was to apply the hotfix that lots of people mentioned (I say eventually, because I couldn't download it for ages, and assumed it would never work for me).

Well, everything's been fine for a couple of months, then Adobe updated Acrobat, which I assume stiffed the Distiller or something, because I started getting crashes again while building PDFs from FM book files. 

For example:

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
%%[Page: 4]%%
%%[Page: 5]%%
%%[Page: 6]%%
%%[Page: 7]%%
%%[Page: 8]%%
%%[Page: 9]%%
%%[Page: 10]%%
%%[Page: 11]%%
%%[Page: 12]%%
%%[Page: 13]%%
%%[ Error: ioerror; OffendingCommand: imageDistiller ]%%

Stack:
-dict-
-mark-
-save-


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%


Naturally, this happened while I was up against a deadline, but I thought "Hmmm, I wonder if I apply the hotfix again, it will cure things"...

Yes. Joy!

The page to look at for info on the hotfix is:

http://support.microsoft.com/?id=952909

Read the bumf then click the View and request hotfix downloads link near the top of the page (you need to do this, as you eventually get an email with the right link and a password).

It took me ages to get the correct link/hotfix for some reason.

Hope this helps someone.

Martin 



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Martin Ley, Em-Dash Publications
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