FM 9 crashes when I try to save .book file with changes on Windows 7 64-bit

[John Sgammato]

I tried the Wash via MIF and that seems to have fixed it. 
If it returns, I'll let you know. 
Thanks, everyone!
john

-----Original Message-----
From: Lief Erickson [mailto:lief at networkinstruments.com] 
Sent: Monday, August 23, 2010 2:40 PM
To: John Sgammato; framers at lists.frameusers.com
Subject: RE: FM 9 crashes when I try to save .book file with changes on
Windows 7 64-bit

I would suggest uninstalling your plugins and then trying your book. I
had a case a couple of months ago where FrameMaker would crash when I
closed the application (although I could save files and books just
fine). I was able to isolate it as very old plugin (~2000) that wasn't
designed to run on Windows 7 (even though I'm using 32-bit Windows 7).

Even though I use many of the same plugins you listed, I'd suggest
starting with a plugin-free installation and add them one-by-one to see
if it's a plugin. 

Good luck, John, and post up your results,

-Lief

-----Original Message-----
From: John Sgammato [mailto:jsgammato at IMPRIVATA.com] 
Sent: Monday, August 23, 2010 12:22 PM
To: Lief Erickson; framers at lists.frameusers.com
Subject: RE: FM 9 crashes when I try to save .book file with changes on
Windows 7 64-bit

I have:
FSA Tools IXGen
EZ Tools Clean Import
Silicon Prairie Paragraph Tools
Bruce Foster's Archive
Leximation BookVars
Omsys Mif2Go

-----Original Message-----
From: Lief Erickson [mailto:lief at networkinstruments.com] 
Sent: Monday, August 23, 2010 12:19 PM
To: John Sgammato; framers at lists.frameusers.com
Subject: RE: FM 9 crashes when I try to save .book file with changes on
Windows 7 64-bit

Do you have any plugins installed?

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato
Sent: Monday, August 23, 2010 10:58 AM
To: framers at lists.frameusers.com
Subject: FM 9 crashes when I try to save .book file with changes on
Windows 7 64-bit

I recently got a new Win7 64-bit computer. I installed FM9 new on it and
applied all updates. 
When I open a FM9 book and chapters created on my old 32-bit machine I
can work on it as usual, but when I save the book, FM crashes.
I have reproduced it to the point where simply opening the book file and
Saving As... causes the crash, even when no changes have been made. 
Has anyone else experienced this? Am I missing something simple? Does
anyone have a good insight that will help me track this down?

John Sgammato
Principal Technical Writer
Imprivata, Inc
http://www.imprivata.com 


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