Grayscale Images are RGB

[Scott White]

Art
Using the limited version installed by frame. I know the updates are there for frame, but will have to check the ones for acrobat and the hot fix. I will assume no.
That will be a good place to start.
I'm using the print option not save as.



Scott White
Media Production & EBC Manager
Implementation Coordinator
210-704-8239
swhite at alamark.com




On Jan 28, 2010, at 9:03 AM, Art Campbell wrote:

> I know you said you have all updates installed, but it'd be good if
> you double-checked for both FM and Acrobat. Also, are you running a
> full version of Acrobat, or the limited version installed by Frame?
> 
> Then, because you're running under XP, have you installed the
> Microsoft hotfix for PostScript printers? Pretty much mandatory if you
> haven't -- it fixes a host of problems.
> http://support.microsoft.com/?id=952909 -- it applies to all PS
> printers, including the logical PDF.
> 
> Assuming you have the Acrobat logical printer installed properly,
> there isn't a reason NOT to print to PS and then distill manually,
> although if you're printing to the logical printer (not using SaveAs),
> the result should be the same. (Uh, you're not using SaveAs to create
> the PDF, are you?)
> 
> Art
> 
> Art Campbell
>               art.campbell at gmail.com
>  "... In my opinion, there's nothing in this world beats a '52
> Vincent and a redheaded girl." -- Richard Thompson
>                                                      No disclaimers apply.
>                                                               DoD 358
> 
> 
> 
> On Thu, Jan 28, 2010 at 9:54 AM, Scott White <swhite at alamark.com> wrote:
>> I've been playing with the settings with Acrobat Distiller 9 and Framemaker 9 trying to fix my grayscale images coming out rgb. I have been sending samples to my printer and each and every sample he is telling me my text is black but the images are rgb. These are the same images we have used for years in other catalogs with them and they were fine.
>> 
>> I have followed his step-by-step acrobat distiller settings for 9 and the results are not what I expect. He said he can convert the files for me at no charge, but I would like to find out why this is happening.
>> 
>> I print my Frame file to the acrobat printer option. I have a specific, press-quality print setting within distiller 9 using my printers recommendation. Create the pdf.
>> 
>> What I did in the past with older versions of Frame is I would print to postscript and then distill and generate my pdf that way. No problems.
>> 
>> We are running this on a mac through parallels. Windows XP Pro and Framemaker 9 with all the updates.
>> 
>> Any thoughts would be appreciated.
>> 
>> 
>> 
>> Scott White
>> Media Production & EBC Manager
>> Implementation Coordinator
>> 210-704-8239
>> swhite at alamark.com
>> 
>> 
>> 
>> 
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