Help Tools

[Steve Johnson]

I had a similar issue with a recent WebWorks upgrade which I solved by
calling them: 877-693-2967. It bothered me that that was required but
it got me to where I needed to be. WebWorks changed licensing models
between 9.2 and ePublisher and that might be an issue but it could be
easily solved with a call.



On Wed, Oct 13, 2010 at 6:52 AM, Art Campbell <art.campbell at gmail.com> wrote:
> Webworks standard is an early version of ePublisher. The Standard and
> Pro essentially mean that one cannot modify templates; the
> professional version can.
>
> In any case, whatever tool you use is likely to achieve the look and
> feel of your help file by manipulating CSS style sheets, not by
> proprietary coding, so I think you have severral choices for help
> tools.
>
> If you've done massive amounts of tweaking to the ePublisher
> templates, that may be your easiest way to go. Along with that, I
> can't believe that their customer support department can't give you a
> new code....  There must be documentation on the purchase somewhere --
> a PO or credit card info.
>
> However, if you're staring from scratch, I'd go with either MIF2Go
> from omsys.com or RoboHelp, as in the Technical Communication Suite.
> Both are strong and well-integrated. I prefer MIF2Go for most projects
> because it's simpler for me to use (I'm a config file kind of guy) and
> bulltproof once it's set up. And their customer support is exemplary.
> But RoboHelp comes with fancier, spiffier templates and it's designed
> to integrate well with Frame at the menu level.
>
> I know MIF2Ggo and Robohelp have free eval versions available. I think
> it's waning in popularity recently, but a  number of people are big
> fans of Flare, so that's a possible third avenue to go down, although
> that's more of an authoring package rather than a conversion tool to
> pull content from Frame.
>
> Good luck!
>
> Cheers,
> Art
>
> Art Campbell
>                art.campbell at gmail.com
>   "... In my opinion, there's nothing in this world beats a '52
> Vincent and a redheaded girl." -- Richard Thompson
>                                                       No disclaimers apply.
>                                                                DoD 358
>
>
>
> On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert
> <pam.reichert at vpisystems.com> wrote:
>> I have been using WebWorks epublisher Pro version 9.2 to convert our
>> FrameMaker documents into online help for our applications.  Recently my
>> laptop started having problems and they are moving me to a new laptop.  The
>> writer who installed epublisher on my laptop is no longer with the company
>> and we can’t find the CD with a serial number.  I noticed a version of
>> WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard.
>> I thought maybe this is where the WebWorks came from.  Is WebWorks Standard
>> the same as  ePublisher pro?  Even if it is, no serial number I find on any
>> of our CDs seems to work with it and Adobe can’t seem to help me.  When I go
>> to the WebWorks page I can’t get help there either because I don’t have a
>> maintenance contract.  I don’t think WebWorks actually *wants* customers.
>>  When I try to find out how much it costs to buy a new copy, no prices are
>> listed unless you have a sales person call you.   We don’t have phones in
>> our office.
>>
>>
>>
>> I am pretty fed up with it all and am thinking of moving the help to a new
>> platform.  Can you suggest another help platform that works well with
>> FrameMaker files and looks similar to ePublisher?  I need to produce online
>> help in both .chm files and html files.
>>
>>
>>
>> Pam Reichert
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-- 
============
Steve Johnson, dr_gonzo at pobox.com