Trouble with xrefs (sending again with correct subject line!)

[Combs, Richard]

Rebecca.L.Frasure at aphis.usda.gov wrote:
 
> We are having a problem with cross-references. For some reason, our cross
> references are adding quote marks around the paratext. Editing the xref
> definition doesn't work, Importing xrefs from another manual doesn't work.
> It's just ignoring us.
> My coworker is getting very frustrated. Thanks very much for any help!

At the risk of belaboring the obvious: After removing the quotes from the definition (in the Edit Cross-Reference dialog and clicking Done, the Update Cross-References dialog appears. If you click Cancel instead of Update, and then click Done in the Cross-Reference dialog, the xrefs in your doc remain unchanged even though the format definition has changed. Could this be what happened? If so, importing Cross-Reference formats from the current file should fix it. 

When you imported from another manual, did you confirm that the specific file in that manual from which you imported had the correct definition? Did you import to all the files in the current book?

If those are both dead ends, I'd try creating a new xref format defined as you want it to look and doing some testing with it. 

I'm using FM 7.2 right now (so some of the details above may not be exact), but I've used FM 9 enough to be fairly confident that xref formats work properly. It's hard to believe that some recent update would have broken this functionality so badly ... 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
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rgcombs AT gmailDOTcom
303-903-6372
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