Customer-friendly word for "landline"

[Syed Zaeem Hosain (Syed.Hosain@aeris.net)]

And, an excellent site that covers all the terms we have mentioned so far:

	http://www.telecomdictionary.com/telecom_dictionary_definitions.asp

Sorry to bombard people with info ... :)

Z

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Sent: Friday, February 04, 2011 10:21 AM
To: Scott Prentice; framers at lists.frameusers.com
Subject: RE: Customer-friendly word for "landline"

There is also a "Federal Standard" on the topic, by the way: http://www.its.bldrdoc.gov/fs-1037/

Z


-----Original Message-----
From: Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Sent: Friday, February 04, 2011 10:00 AM
To: 'Scott Prentice'; framers at lists.frameusers.com
Subject: RE: Customer-friendly word for "landline"

The telecom industry (that I am in) has come up with so many acronyms and terms for simple reasons:

_Unlike_ other industries, the need to interact (people and systems) between multiple vendors/suppliers, multiple industry organizations and regulatory bodies, and multiple _nations_, drives a HUGE number of international standards ... so that everyone speaks a "common language"!

And, because there are so many touch points, the sheer number of terms needed is absolutely huge. Thus, if we had to use the full term/phrase _each and every time_ we spoke or wrote about something, it would get unwieldy instantly.

Hence, acronyms and commonly used terms abound. "POTS" is common and instantly understood. So are "landline", "wireless" and "wireline" - these are more generic and do change a bit in context (unlike POTS).

It would be surprising to me if there was any real confusion. Or any confusion that lasted any length of time anyway!

Regardless of which, we _sometime_ refer internal people (and customers) to this:

	http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8&qid=1296841211&sr=8-1

to explain any term as needed.

Regards,

Z