Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved

[Roberta Hennessey]

Could you share with us all a brief synopsis of the solution in case we're
ever faced with this issue?

Thank you.

Bobbi

On Mon, Jul 18, 2011 at 9:16 AM, Spectrum Writing <
info at spectrumwritingllc.com> wrote:

> Thanks to Michael, Dave, and Bill. I appreciate all the assistance and
> help. With all the help from you guys, the problem was resolved. ****
>
> ** **
>
> TVB****
>
> ** **
>
> Tammy Van Boening****
>
> Owner/Principal****
>
> Spectrum Writing, LLC****
>
> www.spectrumwritingllc.com****
>
> info at spectrumwritingllc.com****
>
> ** **
>
> *From:* framers-bounces at lists.frameusers.com [mailto:
> framers-bounces at lists.frameusers.com] *On Behalf Of *Spectrum Writing
> *Sent:* Saturday, July 16, 2011 5:09 PM
> *To:* framers at lists.frameusers.com
> *Subject:* Slightly OT: Adobe Acrobat license craps out and no help from
> Customer Support****
>
> ** **
>
> Adobe Acrobat Pro 9, all patched. Win 7, 64 bit.****
>
> ** **
>
> All of a sudden, I am receiving the following message about my installation
> of Adobe Acrobat Pro - You cannot use this product at this time. You must
> repair the problem by uninstalling and reinstalling the product, or
> contacting your IT administrator or Adobe Customer support for help. ****
>
> ** **
>
> Why this has just started I do not know. The product has been successfully
> installed and activated for almost two years now. I tried the Repair Adobe
> Installation option and that does not work. I cannot uninstall the product
> until I deactivate it first, but I do not have a deactivate option under
> Help, only the Repair Acrobat Installation option. ****
>
> ** **
>
> Has anyone else seen and/or run into this issue and if so, what did you do?
> ****
>
> ** **
>
> I tried contacting Customer Support (via chat) who has helped me activate
> software twice before, but they absolutely claim that although they can help
> me activate software, they can't help me deactivate it. When I ask why, I
> get the standard ill-worded Adobe canned response:****
>
> ** **
>
> Please call the technical department at 800-833-6687.Monday-Friday, 5am to
> 7pm (Pacific Time) to get resolve this issue.****
>
> ** **
>
> They did direct me to Help > Deactivate, even though I explicitly stated
> two times in my chat that I do NOT have that as an option. Only the Repair
> option. They then directed me to use the Repair option even tho' I also
> explicitly stated that I had tried that twice and that had not worked.****
>
> ** **
>
> I would love to rant at this point, but I think you get the gist.****
>
> ** **
>
> Any ideas, thoughts, etc? ****
>
> ** **
>
> Thanks,****
>
> ** **
>
> TVB****
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> Tammy Van Boening****
>
> Owner/Principal****
>
> Spectrum Writing, LLC****
>
> www.spectrumwritingllc.com****
>
> info at spectrumwritingllc.com****
>
> ** **
>
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>
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-- 
Roberta Hennessey
Technical Writer
(978) 835-4282
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