trouble installing TCS3 with CS5 DP

[Art Campbell]

I suspect you may have to do some picking and choosing about Suite installs.

* Only one version of Acrobat may be on a system, so I'd opt to
uninstall 9 and roll on X.
* I think both suites install Photoshop CS5, so that seems to be a wash...
* FM 9 and 10 can co-exist

As someone else mention, Revo Uninstaller is really useful in
situations like this (really all situations), so that may be a good
tool to use to prep the system.

Art Campbell
               art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358



On Fri, Mar 4, 2011 at 9:03 AM, John Sgammato <jsgammato at imprivata.com> wrote:
> I have had Adobse CS5 Design Premium for some time, and am now adding TCS3. FrameMaker 10 is an upgrade from FM9, RoboHelp and Captivate are all-new to this system, and I don't know what the relationship is with TCS3's Acrobat X and CS5's Acrobat 9, or with TCS3's Photoshop and CS5's Photoshop.
> It's not working. FM10 and RH9 always fail to install, but everything else seems to install OK.
> I get some failure messages relating to AdobeHelp and other things that seem to be under the covers, and a number that refer to things that pre-exist without upgrade paths to the new versions, but no obvious conflicts with the main products - nonetheless it is those that fail to install.
> Adobe Support has escalated this, but is still flailing about wildly three days later.
> Has anyone else had similar experiences with CS5 and TCS3?
>
> John Sgammato
> Principal Technical Writer
> Imprivata, Inc
> Lexington, MA 02421
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