Framemaker 10 crashes when changing conditional text display setting

[rebecca officer]

Hi everyone
 
We're getting Framemaker 10 crashes when changing conditional text display settings on some files (3 so far out of several hundred). It crashes, for example, when we toggle between build expressions and/or Show As Per Condition settings. Depending on file and display settings, it crashes after anything between 1 and 40ish display actions. 40 we could live with; 1 or 2 makes the files unusable.
 
The error message is "Internal error 10014, 5988022, 5988444, 4795055".
 
Sometimes we have to forcefully close FM after this. Other times, FM closes itself and we get another dialog box:
"The instruction at "0x033e76e0" referenced memory at "0x0d9af94b". The memory could not be "read"."
Or sometimes, 'the memory could not be "written"'. And once, it was "the exception Privileged instruction. (0xc0000096) occurred in the application at location 0x0c76e57a."
 
The hex values vary from PC to PC but the actions to cause each crash don't.
 
The files have multi-page tables with conditional text in the tables. They were created in Frame 7.0 and upgraded straight to 10.0.0. We're using conditional text with 11 conditions and 8 boolean expressions.
 
I've trawled the forum and frameusers list, and tried:
 
* 5 different machines - they all see the issue.
 
* washing through MIF - the MIF files crash FM too.
 
* working locally instead of across the network - no difference.
 
* showing all conditions and then looking in the Mif files for any text in a flow called "Hidden". There wasn't any.
 
* saving after every change of conditional text display setting. This sometimes works but it's a pain!
 
* removing all the paragraph overrides in the file. This worked for 1 out of 3 files.
 
* removing the tables and/or removing conditional text from them. This worked for 2 out of 3 files, and improved the 3rd, but I don't think it's a feasible fix.
 
We're all running FM 10.0.1.402 on Win XP Pro SP3, 32 bit machines. The amount of RAM varies, but some PCs have 4 Gig. We've all installed the MS hotfix for the text dropout issue. Files are unstructured.
 
Has anyone else seen anything like this? Any ideas of anything else we can try? Any ideas of a cause??
 
Many thanks,
Rebecca
 
PS X-posting this to the Adobe Frame forum. Apologies to people who're on both.

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