Framemaker 10 crashes when changing conditional text display setting

[Roman Banks]

Hi Rebecca,
 
A file may crash either because it has problems in its metadata (pieces of information about some variables, conditions, tags brought to the document by Copy/Paste) or it contains too many (unused) variables/conditions/paragraph/table and character tags. So, I would suggest to run a script (Framescript/Extendscript), which deletes the unused variables/conditions/tags (of course, back up the files first). This may help to get rid of the junk that sneaked into those documents. 
 
HTH,
Roman
 

________________________________
From: rebecca officer <rebecca.officer at alliedtelesis.co.nz>
To: "framers at lists.frameusers.com" <framers at lists.frameusers.com>
Sent: Thursday, November 10, 2011 12:49 AM
Subject: Re: Framemaker 10 crashes when changing conditional text display setting
 
Hi Roman 

That's interesting. I did manually save the file as MIF. 

Did you try/find anything else? Anything that your sick files had in common? 

We're speculating it's FM's pagination engine getting upset with CT causing repeated major changes to pagination. But that's pure speculation! 

Cheers 
Rebecca>>> On 10/11/11 at 01:30, Roman Banks <banks_roman at yahoo.com> wrote: 
Hi Rebecca, 
  
I had a similar problem 2-3 times with specific FM files. Usually, manually saving the files as MIF and then manually saving them back as FM10 solved the problem. 
  
HTH, 
Roman  

________________________________
From: rebecca officer <rebecca.officer at alliedtelesis.co.nz>
To: framers at lists.frameusers.com
Sent: Wednesday, November 9, 2011 8:24 AM
Subject: Framemaker 10 crashes when changing conditional text display setting
 
Hi everyone 

We're getting Framemaker 10 crashes when changing conditional text display settings on some files (3 so far out of several hundred). It crashes, for example, when we toggle between build expressions and/or Show As Per Condition settings. Depending on file and display settings, it crashes after anything between 1 and 40ish display actions. 40 we could live with; 1 or 2 makes the files unusable. 

The error message is "Internal error 10014, 5988022, 5988444, 4795055". 

Sometimes we have to forcefully close FM after this. Other times, FM closes itself and we get another dialog box: 
"The instruction at "0x033e76e0" referenced memory at "0x0d9af94b". The memory could not be "read"." 
Or sometimes, 'the memory could not be "written"'. And once, it was "the exception Privileged instruction. (0xc0000096) occurred in the application at location 0x0c76e57a." 

The hex values vary from PC to PC but the actions to cause each crash don't. 

The files have multi-page tables with conditional text in the tables. They were created in Frame 7.0 and upgraded straight to 10.0.0. We're using conditional text with 11 conditions and 8 boolean expressions. 

I've trawled the forum and frameusers list, and tried: 

* 5 different machines - they all see the issue. 

* washing through MIF - the MIF files crash FM too. 

* working locally instead of across the network - no difference. 

* showing all conditions and then looking in the Mif files for any text in a flow called "Hidden". There wasn't any. 

* saving after every change of conditional text display setting. This sometimes works but it's a pain! 

* removing all the paragraph overrides in the file. This worked for 1 out of 3 files. 

* removing the tables and/or removing conditional text from them. This worked for 2 out of 3 files, and improved the 3rd, but I don't think it's a feasible fix. 

We're all running FM 10.0.1.402 on Win XP Pro SP3, 32 bit machines. The amount of RAM varies, but some PCs have 4 Gig. We've all installed the MS hotfix for the text dropout issue. Files are unstructured. 

Has anyone else seen anything like this? Any ideas of anything else we can try? Any ideas of a cause?? 

Many thanks,Rebecca 

PS X-posting this to the Adobe Frame forum. Apologies to people who're on both.NOTICE: This message contains privileged and confidentialinformation intended only for the use of the addresseenamed above. If you are not the intended recipient ofthis message you are hereby notified that you must notdisseminate, copy or take any action in reliance on it.If you have received this message in error pleasenotify Allied Telesis Labs Ltd immediately.Any views expressed in this message are those of theindividual sender, except where the sender has theauthority to issue and specifically states them tobe the views of Allied Telesis Labs.  _______________________________________________You are currently subscribed to framers as banks_roman at yahoo.com.Send list messages to framers at lists.frameusers.com.To unsubscribe send a blank email toframers-unsubscribe at lists.frameusers.comor visit http://lists.frameusers.com/mailman/options/framers/banks_roman%40yahoo.comSend
 administrative questions to listadmin at frameusers.com. Visithttp://www.frameusers.com/ for more resources and info.  NOTICE: This message contains privileged and 
confidentialinformation intended only for the use of the addresseenamed 
above. If you are not the intended recipient ofthis message you are hereby 
notified that you must notdisseminate, copy or take any action in reliance 
on it.If you have received this message in error pleasenotify Allied 
Telesis Labs Ltd immediately.Any views expressed in this message are 
those of theindividual sender, except where the sender has theauthority 
to issue and specifically states them tobe the views of Allied Telesis 
Labs.  _______________________________________________You are currently subscribed to framers as banks_roman at yahoo.com.Send list messages to framers at lists.frameusers.com.To unsubscribe send a blank email toframers-unsubscribe at lists.frameusers.comor visit http://lists.frameusers.com/mailman/options/framers/banks_roman%40yahoo.comSend administrative questions to listadmin at frameusers.com. Visithttp://www.frameusers.com/ for more resources and info.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20111110/5568b7ab/attachment.htm>