Can't Print to PDF from FM10 and Acrobat X

[Owen, Clint]

I had seen that font item in the setup and thought it might be related. I unchecked both instances and rebooted but no luck. My PC Tech is on the phone with Adobe right now.

Thanks,

Clint


Clint Owen | Sr. Technical Writer | Crane Aerospace & Electronics | +1 425 743 8674 | Fax: +1 425 743 8113

-----Original Message-----
From: Magnus, Thomas C [mailto:Thomas.Magnus at Teradata.com] 
Sent: Friday, April 20, 2012 9:47 AM
To: Owen, Clint; framers at lists.frameusers.com
Subject: RE: Can't Print to PDF from FM10 and Acrobat X

Clint,

I had the same issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints fine.

Performing the following steps resolves the error for me. Although I had previously cleared this option in Printing Preferences, the solution seems to be clearing this option in the Printing Defaults.

    http://forums.adobe.com/thread/617432

.	On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me:
 
1.       Click the Start menu, and then click Devices and Printers
2.       Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts
3.       Click OK
4.       Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults
5.       On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK.
6.       On the Adobe PDF Properties dialog, click OK

Hope this helps,
Tom

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Owen, Clint
Sent: Friday, April 20, 2012 7:40 AM
To: framers at lists.frameusers.com
Subject: Can't Print to PDF from FM10 and Acrobat X

We are finally moving to Windows 7 (just as Windows 8 is around the corner!).  I just got a Dell 64 bit Core 2 Duo 2.33 GHz machine with 4 GB Ram. It has Windows 7 Enterprise loaded. I have FrameMaker 10.0.0.388 and Acrobat X 10.1.3. 

Everything works great until I try to create a PDF from FM. The whole system just hangs, or seems to be printing so slowly, several minutes per page, that it might as well be hung. I have Adobe set as the default printer, and I have tried printing directly and Save As with the same result. Simple, one page documents will sometimes print or save to PDF, but anything longer hangs or takes forever. Even printing to PS gives the same results; one page works, but anything longer hangs.  I wasted most of yesterday with a very senior and knowledgeable PC Tech and got nowhere. 

If we can't fix it I will have to go back to XP to get any work done.

Any ideas?

Thanks in advance,

Clint


Clint Owen | Sr. Technical Writer | Crane Aerospace & Electronics | +1 425 743 8674 | Fax: +1 425 743 8113
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The information contained in this email message may be privileged and is 
confidential information intended only for the use of the recipient, or any 
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unauthorized use, distribution or copying of this information is strictly prohibited 
and may be unlawful. If you have received this communication in error, please notify 
the sender immediately and destroy the original message and all attachments from 
your electronic files.
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