Support needed!

[Doris Pavlichek]

Laura, 

I wrote to you privately, but I wanted to add something that, while anecdotal, is relevant. 

For a very large (100+ pages) document for my capstone course, I am running into many issues of Word 2011 on a MacBook Pro running Lion crashing. It gives me an error saying that my disk isn't inserted properly (a really ludicrous error). The document has a few graphics, a ToC, and a low-overhead template. There is no reason for it to crash, but it does. 

The only way I have found to avoid the error is to force quit the app and work on sections of the doc in smaller chunks, which we will knit together at the end. 

I can't fathom trying to use Word for product doc unless you did so in very small files. Even then...

Doris E. Pavlichek
Dpavlichek62 at gmail.com
Sent from my iPhone

On Jul 10, 2012, at 3:57 AM, <laura at lavadome.net> wrote:

> Dear all
> 
> Please tell me I'm not going mad or being unreasonable.
> 
> Have just come into work to find that the company which acquired us a few months ago wants me to use Powerpoint for creating datasheets instead of InDesign (definite) and "a more flexible tool" (Word) instead of our beloved Framemaker (proposed).
> 
> I could cry. I am the only tech author in the company of about 100 people and the marketing department used PP for datasheets which they say is "adequate" for the job. This all arose on Friday when someone else needed to edit a version of my ID files when I was on holiday.  Now I come in to find:
> 
> "...For more technical documentation (e.g. product manuals) then I understand the argument for use of a more specialist tool - but even here we can use more flexible tools."
> 
> Such as????? I have long user guides with masses of conditional text. Just let Word have a shot at that. In fact, they were trying to do just that before I started this job 4 years ago - and it wasn't working.
> 
> Sorry to clog up the forum with this but I think of you all as friends who feel the same way about FM as I do.
> 
> How do I persuade them otherwise? In fact, it's just one person really I think I need to convince - not in my office.
> 
> I can just about cope with datasheets in PP but using anything other than Frame for long user guides is unthinkable.
> 
> L
> 
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