Access to Char Palette has disappeared

[Alison Craig]

FM 9 Version: 9.0p255
Unstructured
OS: Windows 7 Ultimate, 64 bit

I recently had to reinstall FM (and all patches) and now File > Utilities > Character Palette... no longer appears (nothing happens when I select Hex Input... either)

I have no idea where to start to make these options reappear.

Any suggestions?

Alison

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