Can't Print to PDF from FM10 and Acrobat X

[Owen, Clint]

Problem solved! We finally figured it out, of course it was nothing we expected.

The manuals that I mainly work on use a small PDF inserted on the master pages as a logo. We have used this setup for many years with no trouble. A colleague noticed that he had trouble with one of these manuals, but not with one that uses a different logo. We replaced the PDF logo with a TIF version and now everything is fine. Go figure.

Somewhere between FM10, Acrobat X, and Win 7, 64 Bit, using a PDF as a graphic tripped us up.

Thanks for all of the great ideas and support,

Clint


Clint Owen | Sr. Technical Writer | Crane Aerospace & Electronics | +1 425 743 8674 | Fax: +1 425 743 8113

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Mike Wickham
Sent: Friday, April 20, 2012 3:12 PM
To: framers at lists.frameusers.com
Subject: Re: Can't Print to PDF from FM10 and Acrobat X

I had serious problems with Acrobat X when I first installed it on Windows 7, 64-bit, particularly after applying the first two updates. 
The updates kept reassigning the port to COMM1 and losing the desktop and document ports! The solution was to go to Devices and Printers, delete the Adobe PDF printer, and then go into Control Panel and do a repair on Acrobat.

Mike Wickham


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