Getting started with Context-Sensitive Help

[Heather Thomas]

First, a bit of context: our team has TCS4 with the DITA-FMx plugin. Currently, we author in Structured FM, produce the PDF User Guide from FM, and then we link the FM files into RoboHelp to produce WebHelp.  
   
I've been tasked with exploring our options for implementing Context-Sensitive Help. I have found various references to CSH in the Adobe documentation which I am in the process of going through. However, since I can't be the first person to have attempted this, I'm hoping that some of you might have some experience in this area that you would be willing to share.  
   
We obviously prefer a method in which the initial setup is done once and then only minor maintenance is required whenever topics are added or changed. Ideally the xml files would contain all of the CSH info, but I don't know if that is possible.  
   
Since we are not opposed to looking outside of TCS4, if you have experience with Context-Sensitive Help using other tools, I'd be happy to hear about those too.  
   
Thank you,  
Heather  
   
PS - Although this is my first post, I've been reading this forum for many months and appreciate everything I have learned here. This is a fantastic group!
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