Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

[Syed Zaeem Hosain (Syed.Hosain@aeris.net)]

Hi, Kapil.

Okay, I just got off the phone with somebody "in the FrameMaker team". Her statement to me was that the Update Plan for FrameMaker is indeed either dead, or essentially not available anymore to anybody who has less than 10,000 points in the Adobe systems.

The bottom line: all users with few licenses are essentially shut out.

So, it seems that I did *not* get wrong information from the Adobe sales rep I spoke to before!

For me, this means that FrameMaker 11 is the _last_ version I will ever use (after having been on the FrameMaker wagon since 1988).

Because the version upgrade pricing has gotten way out of hand - from my perspective, _most_ (almost all) of what I paid for with the FM 10 and FM 11 upgrades were bug-fixes for version 9 really!

At $399 for the last upgrade, this is simply not acceptable anymore. Even my purchase of the 2 year update plan was for naught (based on my sign-up date for the Update plan, I had to pay for the FM 11 version upgrade _separately_ anyway), since I have not seen FrameMaker 12 come out in that time.

I have already begun looking for alternatives and will make do without FrameMaker as soon as we can finish this project - I suspect that my last purchase of any FrameMaker-related product will be for Mif2Go to get all current FrameMaker documents into some other tool.

Regards,

Z

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Sent: Monday, March 25, 2013 10:41 AM
To: Kapil Verma; Robert Lauriston; framers at lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Thanks for the response, Kapil.

Yes, I would like to get information - the last time, I bought a 2 year Update Plan directly at the Adobe web site (may have been the Adobe store?) in May of 2011, but cannot find that link on the site anymore.

Please do let me know who I can speak to about this (as an FYI, I did get an e-mail from somebody else on the FrameMaker team, but we did not connect on Friday).

Z

-----Original Message-----
From: Kapil Verma [mailto:kverma at adobe.com]
Sent: Monday, March 25, 2013 9:12 AM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Robert Lauriston; framers at lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Hi Syed,

This is Kapil Verma, Adobe Tech Comm Product Manager. Unfortunately, you have been given wrong information. We continue to offer upgrade plans for both FrameMaker and Acrobat. If you are interested in purchasing/renewing, I will be more than happy to put you in touch with the right folks here at Adobe. Sorry about the confusion.

P.S. It will be great if you can email me separately (off list) with some more info on who you had talked to and how did you reach them

Thanks,
Kapil Verma

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Sent: Friday, March 22, 2013 6:31 AM
To: Robert Lauriston; framers at lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Robert Lauriston wrote:
> I had to phone them.

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker ... huhn!?!?

Even though, Adobe sent me an e-mail in late January reminding me that my current one was going to expire soon (in May fortunately) and I needed to renew?

Does anyone know what is going on here? If Adobe is going to charge an arm and a leg to upgrade to the next version of FrameMaker (like I had to do for version 9 and 10 and 11), then that will be the last nail in the coffin, and I will use version 11 till it croaks or find another solution. 

The cost of FrameMaker has simply become too expensive to work for my needs ... :(

Z

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