FrameMaker 10 Crashes Regularly, is unstructured FrameMaker 11 more stable

[Alan Houser]

It's very difficult to say whether your experience will improve with 
FrameMaker 11. I find FrameMaker 11 to be less temperamental than 
FrameMaker 10, but it's far from crash-free. Try the 30-day trial 
version of FrameMaker 11. You should know pretty quickly whether FM11 is 
more stable in your environment.

Do send your crash logs to Adobe. Crashes with a non-obvious cause (to 
you) may be fixable by the FrameMaker development team.

-Alan

On 8/6/13 12:25 PM, Joseph Lorenzini wrote:
> Hi all,
>
> I have been using FM 10 for about 2 years. It seems like FrameMaker 
> will randomly crash at least once a day on me. And I do mean crash --- 
> get the infamous fatal exception dialog box and then FrameMaker goes 
> kaput. In response to the inevitable debug questions:
>
> -yes i have done a mif wash
> -no this doesn't happen with a particular book or framemaker file. It 
> happens randomly no matter what book or file i am in and i have over 
> 3,000 pages of documentation.
> -yes, these files have existed since FM 9 -- not sure why that version 
> should make a difference
> -there is no conditional text in any of the files. I do use text 
> insets and variables.
> -no the crash doesn't seem to happen when i do a particular thing. The 
> only common thing that occurs is that i use hot keys a lot. That said, 
> I use hot keys a lot and most of the time the crash does not happen.
> -no i am not on a network share. All files are local.
> -Yes, FM 10 is fully patched.
>
> In any event, debugging why this crash is happening would be 
> non-trivial and even if i did figure out why its happenings, there's 
> no guarantee that i'd able to find a fix. Adobe certainly isn't going 
> to provide one.
>
> Consequently, I am wondering if people have noticed whether FM 11 is 
> significantly more stable.Since I am in unstructured, there wasn't a 
> compelling reason for me to upgrade. However, i'll consider doing it, 
> if it will reduce or eliminate the frequency of crahses on framemaker.
>
> Thanks,
> Joseph Lorenzini
>