framers Digest, Vol 94, Issue 6 - FrameMaker 10 Crashes Regularly is unstructured FrameMaker 11 more stabke

[Davis, David]

Joseph, I've bneen  using Frame11 here on Windows 7 (64 bit) here for a couple of weeks now, and it has crashed 3 or 4 times so far.
(Seemed to be when I was working with EPS's and graphics frames - but hard to say really - one time I just looked at it funny and it crashed).
I did send the crash log files to fmerror at adobe.com and once  I just put "ARRRRRRRRRRGH!" in the mail as the cause (as it was the second time it had crashed that afternoon!) and to my amusement a nice gentleman from Adobe did email me back asking if he could help lol 

David

Message: 4
Date: Tue, 6 Aug 2013 11:25:17 -0500
From: Joseph Lorenzini <jaloren at gmail.com>
To: FrameMaker Forum <framers at lists.frameusers.com>
Subject: FrameMaker 10 Crashes Regularly,	is unstructured FrameMaker
	11 more stable
Message-ID:
	<CAMvD0VLuAneRUPaEj1nwxRsFgcRuzykrGUxFVaJNN05EgFa2rg at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi all,

I have been using FM 10 for about 2 years. It seems like FrameMaker will randomly crash at least once a day on me. And I do mean crash --- get the infamous fatal exception dialog box and then FrameMaker goes kaput. In response to the inevitable debug questions:

-yes i have done a mif wash
-no this doesn't happen with a particular book or framemaker file. It happens randomly no matter what book or file i am in and i have over 3,000 pages of documentation.
-yes, these files have existed since FM 9 -- not sure why that version should make a difference -there is no conditional text in any of the files. I do use text insets and variables.
-no the crash doesn't seem to happen when i do a particular thing. The only common thing that occurs is that i use hot keys a lot. That said, I use hot keys a lot and most of the time the crash does not happen.
-no i am not on a network share. All files are local.
-Yes, FM 10 is fully patched.

In any event, debugging why this crash is happening would be non-trivial and even if i did figure out why its happenings, there's no guarantee that i'd able to find a fix. Adobe certainly isn't going to provide one.

Consequently, I am wondering if people have noticed whether FM 11 is significantly more stable.Since I am in unstructured, there wasn't a compelling reason for me to upgrade. However, i'll consider doing it, if it will reduce or eliminate the frequency of crahses on framemaker.

Thanks,
Joseph Lorenzini
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