"FrameMaker has detected a problem and must quit" Really?!

[Jeff Coatsworth]

I'm getting that one right after this one occurs - 11014, 7732533, 7724103, 5985284

I've figured out that it's something to do with WinXP because working on another terminal running Win7, doing exactly the same things with the same files doesn't get the error at all. I seem to run into it when I've got 2 or more .fm docs open and I'm going to the xref panel to apply an xref in one of the docs open to another open doc. My FM11 is installed locally on my C:\ drive and my .fm files are up on a network drive (P:\).

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From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Ken Poshedly
Sent: Wednesday, February 13, 2013 9:48 AM
To: FrameMaker Users List
Subject: "FrameMaker has detected a problem and must quit" Really?!

To all,

My coworker is running FrameMaker 11.0 and is frustrated because twice this morning, FrameMaker crashed on his terminal (luckily creating recovery files, though).

The warning pop-up window that displayed announcing this glorious impending shutdown stated "Internal Error 11014, 8122692, 8122986, 10866845. . . "

We have looked at the extremely cryptic error log file that was generated and of course, it's as clear as mud to me.

Note that my coworker prefers to keep his book and all member chapter files open. He also prefers to embed all his graphics so the various chapter file sizes are MUCH larger than if the graphics were referenced. Thus, the following:

Title page with copyright page -- 835 Kb (no graphics)
TOC -- 870 Kb (again, no graphics)
Section 1 -- 4,740 Kb
Section 2 -- 8,720 Kb
Section 3 -- 14,983 Kb
Section 4 -- 45,815 Kb
Section 5 -- 22,066 Kb
Section 6 -- 53,033 Kb

For instance, Section 6 is 89 pages in length with all graphics (strictly line art) embedded and the file size is 53,033 Kb (that's a little over 53 megabytes). In a previous version of this manual (when the graphics were referenced), the file size was just a mere fraction of this (perhaps 20 Kb or 30 Kb).

His computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16 Ghz, 3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional, Version 2002, Service Pack 3.

So the questions:

 *   What do those internal error numbers specifically mean?
 *   Is/are the error/errors caused by a hardware problem or a software problem?

-- Ken in Atlanta

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