"FrameMaker has detected a problem and must quit" Really?!

Fri Feb 15 02:40:29 PST 2013

Hello Everyone,

Hope you are well. Well, there has been a flurry of emails on this topic and I (as the product manager for FrameMaker) wanted to mention a couple of things here to set the record straight :)

*         Network file paths: FrameMaker 11 has been tested to work with network file paths. There is absolutely no change in behavior between FM11 and the older versions. So, you should not have any problems when your files are stored on the network location. However, in case you are experiencing any crashes when working with network files, we will be happy to take a look at your crash logs and help your troubleshoot your specific issue.

*         FrameMaker Lock file: There is lot of discussion and some confusion around the purpose of the lock file. Lock file is created by FM to tell the user that the file is open in another instance of FM. So, if we take the scenario of multiple users working on the same file set (which is stored on the network drive) and when a file is opened in FM, it creates a lock file. If another user tries to open the same file, FM will give the other user a warning that the file is open in another instance of FM. So, this is a feature, that prevents users from overwriting each other's content. Furthermore, If you don't want lock files, you can turn them off as well. Lastly, for more information, about the lock file and its behavior, please read the help page here<http://help.adobe.com/en_US/framemaker/using/WSEF6655F7-4FC2-4807-B467-1FDE3B1E5DCD.html>

Hope this information is useful and clarifies things. Have a great weekend!

Thanks,
Kapil Verma
Sr. Product Manager - Adobe Technical Communication Products

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Sent: Friday, February 15, 2013 5:43 AM
To: Dov Isaacs; Alan T Litchfield; framers at lists.frameusers.com
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

Hi, Dov.

What you say below is indeed what I would expect, and what is also my experience, with the Adobe applications I use (FrameMaker, PhotoShop and Acrobat Pro)- pretty much any Windows application today!

Thanks for the clarification,

Z

From: Dov Isaacs [mailto:isaacs at adobe.com]
Sent: Thursday, February 14, 2013 1:24 PM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>); Alan T Litchfield; framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!
Importance: High

With regards to network folders and drives, Adobe software in general is essentially unaware of the media and location of the file. The provided file path, whether provided explicitly by the user with a file open dialog or implicitly as a link in a document is used "as is" for operating system file access calls. That having been said, when one accesses files on remote and/or slow links or even with semi-reliable media (such as old and scratched CD-Rs and DVD-Rs), read errors and/or timeouts can and do occur that are much less likely than when accessing a file on a "local" drive. The Adobe applications typically don't attempt any special recovery operations when such read errors and/or timeouts occur. That is likely the source of problems reported.

            - Dov

[cid:image001.png at 01CE0B92.23555A10]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>

Feel free to print this e-mail if your needs dictate hard copy.
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ISAACS-OFFICE.corp.adobe.com

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at aeris.net<mailto:Syed.Hosain at aeris.net>)
Sent: Wednesday, February 13, 2013 12:32 PM
To: Alan T Litchfield; framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

I think that there may be some confusion about local vs. network folders/drives. Perhaps I read too much into Ken's responses from the Adobe tech!

In my case, all application executables are on my drive C and the data files are on drive E on the _same_ system. I.e., drive E is _not_ a network-mounted drive ... it is physically installed on my laptop.

For this "all local drives" arrangement, there should _never_ be any issue for any modern Windows application.

However, if the data files are on a network server, even if that folder/drive is "mounted" as a "local" drive letter in Windows, then I can see where incorrect permissions on that remote location can cause confusion and access issues. You _have_ to have write permission on that remote drive/folder for example.

FWIW, I have used FrameMaker on a network without problems. I regularly back up my files onto a network server (into a folder where I have read/write access). Indeed, I just checked ... I don't have any difficulty opening those remote files, editing/saving, etc.

The point being that things on networks just have to be set up correctly, so an Adobe tech may want to _not_ recommend this for everybody. Regardless, I would not consider that as official Adobe policy.

Z
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