TIME URGENT ... Missing Adobe PDF printer driver

[Dave.Stamm at gdc4s.com]

2013-10-04-05T14:35Z

 

Perhaps this is evidence that Dov Isaacs' cautions that having both Acrobat and Reader installed on one workstation can cause problems are true.  I never disbelieved his cautions, but I also didn't see evidence - until recently.

 

Here, my employer's standard is to allow both programs to be installed on one workstation.  For me, the evidence of conflict was that, after a corporate "push" of an update, a command in a pop-up menu in Acrobat disappeared.  The command had been there and I had used it before the update.

 

¿My fix?  Because I have administrator privileges, I summarily removed Reader and repaired Acrobat.  All was well again.

 

As usual, YMMV.

 

Regards,

Dave Stamm

Information Engineer

 

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Craig Ede
Sent: 2013-10-02-Wednesday 11:58
To: Robert Lauriston; framers
Subject: RE: TIME URGENT ... Missing Adobe PDF printer driver

 

Nonetheless, after a couple of days of attempting both FM and Acrobat updates with no change, changing the default application that opened the PDF is what finally resulting in getting a working PDF printer. It was a Acrobat update that finally did the trick, BTW, but since FM is linked to Distiller, it seems to me that should be part of its update function, but maybe not.

I'm just reporting what worked for me. Despite occasional problems like this I've never had to reinstall either application from scratch.

Another note: It was an update to Acrobat Reader 11 as a add-in to my browser through a security recommendation of my Norton security software that originally triggered the problem of losing the PDF printer.

Craig

> Date: Tue, 1 Oct 2013 15:02:36 -0700
> Subject: Re: TIME URGENT ... Missing Adobe PDF printer driver
> From: robert at lauriston.com
> To: framers at lists.frameusers.com
> 
> If there is an FrameMaker update, installing it would probably repair
> the Save as PDF functionality, just as reinstalling would.
> 
> What application you have set to open PDFs is irrelevant.
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