Cannot insert the infinity symbol and other special character

[Davis, David]

Fei Min, there's a bit of confusion going on here!

When you say...

> it is Unicode 221E, but perhaps all that information is obsolete now

The Unicode standard is not obsolete, it is alive and well at http://www.unicode.org  :)  It is not something defined by Adobe FrameMaker or Microsoft Windows.

>  In any case, I tried holding down Alt while I pressed +221e

The Windows operating system doesn't give you access to Unicode characters by that method, so that's why that didn't work! :)

The utility bundled with Windows to get to them is the venerable Character Map tool (quickest way to launch it is press Windows+R, type "charmap" and press return, and up it pops...) 
Its search function is not very good though, and it doesn't show you the characters unless the currently-selected font has a glyph for it - a bit useless, really.

If you want something a bit more rigorous and heavy duty for finding exotic Unicode characters, I'd recommend the free Babel Map utility http://www.babelstone.co.uk/Software/BabelMap.html

Your method of cutting-and-pasting the character you want from Word isn't so very wrong though! - with either Character Map or Babel Map, that is still the method you have to use: find your character in the utility, then copy and paste it into Frame.
(The reason in may go wrong in Word is because Word might be showing a character using a 'Dingbat' font, which substitutes a different glyph for a different character... so when Frame renders that character with a different font, you don't get the glyph you were expecting).

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Message: 1
Date: Thu, 13 Feb 2014 19:33:50 +0000
From: Fei Min Lorente <FeiMin.Lorente at onsemi.com>
To: "framers at lists.frameusers.com" <framers at lists.frameusers.com>
Subject: Cannot insert the infinity symbol and other special character
	problems
Message-ID:
	<422CBC2F0AF7D24985D811D2E556F3F00EA9AB6D at ONWATER54M.ad.onsemi.com>
Content-Type: text/plain; charset="us-ascii"

I'm working in FrameMaker 10 on Windows 7 and I cannot insert the infinity symbol. According to the FrameMaker character set documentation, it is Unicode 221E, but perhaps all that information is obsolete now. In any case, I tried holding down Alt while I pressed +221e, and all I got was the Edit menu. I can't find a keyboard shortcut for it. I resorted to getting the symbol in Word and copying and pasting it into FrameMaker, but seriously, is that what I have to do? Or do I have to create an equation and insert the symbol?

My colleague is also working in FrameMaker 10 on Windows 7 and she can't use the keyboard shortcuts (such as ctrl-q shift-8 to get a TM symbol). She gets other characters instead. She's resorted to copying and pasting from Word, and those all work except for the infinity symbol. All the information I've found on the internet has been for FrameMaker 7 or older. Can anyone tell me what to do for FrameMaker 10?

Fei Min Lorente
Senior Technical Communicator
Medical and Wireless Division
feimin.lorente at onsemi.com<mailto:feimin.lorente at onsemi.com>
+1 519-884-9696 ext. 2229 | Waterloo office
+1 519-831-4931 | mobile
+1 905-631-5724 | fax
www.onsemi.com<http://www.onsemi.com/>

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