tracking Help page usage

David Spreadbury dspreadb at yahoo.com
Sat Mar 15 05:44:16 PDT 2014


I question why "...one long doc..." when there are so many easy to use, free or almost free, tools available that can produce a usable help file with full TOC and hyperlinks across chapters from the original source.
Context sensitive help is great is time allows for it. It requires collaboration between writer(s) and developers which can add time to the development schedule.



On Saturday, March 15, 2014 7:38 AM, hessiansx4 <hessiansx4 at yahoo.com> wrote:
 
We are currently not doing context-sensitive help; instead, users click a Help icon which launches a nice, long doc. Do any of you Framers have any experience tracking doc/page usage? We are comparing Google analytics or RH server. Is anyone using some open source tool they would recommend? Any and all information would be greatly appreciated.
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