Frame Upgrade Gotcha my Current TCS 5 Subscription

Tue May 13 08:20:20 PDT 2014

Glad to share the pox.

Following this, you will receive a copy of my email to Adobe on this issue.

FWIW, in Frame 12 the trial version, since reinstalled umpteen times, when
I check to see if there is an update, the response I get is that this
version is up to date. It is the old version, prior to the patch.

Moreover, today Adobe Application Manager provided me with several patches
for the other TCS 5 apps, but Frame's latest patch was not included, so
maybe Adobe is performing a patch for the patch.

Oh yes, at Adobe's website under the Technical Communication Suite help
page there is a column for install problems, when I click on it everything
that I am direct to pertains to the Creative suite.

When I visit the chat dude to find out what I should not reinstall in the
TCS suite, in terms of 64 bit (my machine) or 32 bit, he tells me I can
install both but I don't have to. Yippee.

Oh well,

TED

On Mon, May 12, 2014 at 3:06 AM, Davis, David <
David.Davis at non.schneider-electric.com> wrote:

> Ted,
> I was just running the 30 day standalone trial of Frame12,
> I also had the auto-updated prompt me install 12.0.2,
> and it also went pear-shaped - Frame was quite broken afterwards (pop-up
> dialogs telling me the "Publisher service wasn't running" and so forth.
>
> I had to uninstall Frame, re-install it and then apply the update again.
> That 2nd time, it worked.  Not sure what the difference was.  I'd just
> done a reboot and had no other apps running, so maybe that helped.
>
> But yes, you're not the only person has had this trouble with the 12.0.2
> auto-update!
>
>
> Message: 7
> Date: Wed, 7 May 2014 13:51:03 -0600
> From: Ted Steinberg <mtedsteinberg at gmail.com>
> To: Frame Lists <framers at lists.frameusers.com>
> Subject: Frame Upgrade Gotcha my Current TCS 5 Subscription
> Message-ID:
>         <
> CAMsD89FPFzXuJ4wGLqAS8SEvCAyE1vmj0g7aFfMfqagTqs7P+Q at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Read to *"The Cure or is it a Gotcha?"* [Because this is why I need
> advice.]
>
> I am running TCS 5 on Windows 8.1 on a 64bit desktop with 16gb Ram.
>
> Yesterday, May 6th, beginning the first day of my 80th year, Adobe Manager
> presented me with my present, an upgrade to Acrobat Pro 11, which went AOK,
> and Frame 12.0.2 which went crazy  = afterwards, I opened my last saved
> docs and a book from the day before and everything (tabs, pods, frames, et
> al) were:
>
>    1. SUBAR (Shrunked Up Beyond All Repair  = works for me.)
>    2. Sizing Selects, via Zooms or Pic Lists ("fit window to text
>    frame") were neither clickable or visible other than with a loupe,
>    which by that time, I was loopy.
>    3. The pull down menus which I hoped would have a preference or view box
>    to select or deselect could only be acceptable to either Ray Charles or
>    Helen Keller. As of this writing, neither perform tech support for Adobe
>    despite their obvious qualifications.
>
> *At least I had an excuse; *
>
>    1. I call my publisher, he appreciates satire, and I tell him the first
>    draft of "Double Jointed Peanuts" is 4F, unfit for duty, and that
> another
>    conscript will arrive once I contact Adobe and write Framers and get
> out of
>    my SUBAR.
>    2. I gave up on getting a quick fix from Adobe; their support system was
>    developed for mad hatters, but not old ones.
>
>
> *The cure = or is it a gotcha?*
>
>    1. After several restarts of Frame while checking to see if other docs
>    were equally SUBAR (they were), including my trying to create a new
> doc, I
>    thought maybe the upgrade was defunct and not a competence test for
> ancient
>    Framers
>    2. I de-installed Frame, which was, as suggested by Adobe Manager,
>     12.0.2.
>    3. I do a restart, and then go to Adobe TCS 5 set up in my download
>    folder and reinstall Frame 12.0.0.329.
>    4. TCS subscription recognizes me, now all my shrunken heads are ready
>    for action = no problem. Frame 12.0.0.329 works like an effective
> system. *Back
>    to work, no more excuses!*
>
> *Now for the Oops!*
>
>    1. Today, one day older and wiser, on boot up, Adobe Manager has another
>    present for me.
>    2. I eyeball the upgrade = Frame 12.0.2.
>    3. What should I do, try the upgrade again or let sleeping dogs lie.
>       1. If it works, hurray,
>       2. If it fails, I'm back in the loop, what do I accomplish other than
>       to tell Adobe their updating system is SUBAR?
>       3. Does anyone know of other or similar TCS upgrade issues? If so,
>       what's the work-around?
>
> Thanks for listening,
>
> TED
>
>
>
> --
> Ted Steinberg
> Management Consultant
> Apartado 185-7150
> Turrialba, Cartago, Costa Rica
> 506-2556-5044 [Costa Rica]
>
>    1. ted.steinberg5634 [Skype]
>    mtedsteinberg at gmail.com
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-- 
Ted Steinberg
Management Consultant
Apartado 185-7150
Turrialba, Cartago, Costa Rica
506-2556-5044 [Costa Rica]
ted.steinberg5634 [Skype]
mtedsteinberg at gmail.com
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