Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Tue Nov 18 07:01:33 PST 2014

Only if you had the full version of Acrobat Pro and then installed the headless version overtop of it. In that situation, you would have to uninstall Acrobat & reinstall the full Pro version to restore your functionality. I don't know if this situation applies to you or not.

From: tom.beiswenger at emhartglass.com [mailto:tom.beiswenger at emhartglass.com]
Sent: November-18-14 10:00 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Jeff, sorry to be dense on this. Why would I run the installer again if I already have FM12 installed? Are you saying that I should uninstall the software, then custom re-install it?

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
To:        "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Date:        11/18/2014 09:58 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed in        Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>
________________________________

When running the installer, use the Custom options to control what gets loaded

From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswenger at emhartglass.com]
Sent: November-18-14 9:45 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Jeff, I understand, but how do you turn off the pdf plug-in?

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
To:        "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Date:        11/18/2014 09:29 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed in        Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>
________________________________

The standalone instance of FM has been known to not be very observant of the existence of the full Acrobat Pro version already installed - so if you don't turn that part off, the installer clobbers your full version with the "headless" one.

Regarding round-tripping review PDFs - make sure that you are all patched up in FM - I think there were some issues with the first release of FM12.

From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswenger at emhartglass.com]
Sent: November-18-14 7:40 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12?

Once that's done, if I understand correctly, I would then print to Adobe PDF making sure that it is a tagged pdf. Reviewers then would make their edits and comments in the pdf, which I then import into the FM12 document. However, when I just tried this, all of the edits/comments came in "misplaced". What would cause edits and comments to be misplaced?
Tom Beiswenger

Project Manager, Manager Technical Documentation

[cid:image001.jpg at 01D00316.A1B34A70]

Emhart Glass Inc

1140 Sullivan St * Elmira, NY 14901 * USA

Telephone +1 607 735 4279 * Mobile +1 607 769 4779

Fax +1 607 734 1245

tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>

www.bucheremhartglass.com

www.bucherindustries.com

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
To:        "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Date:        11/18/2014 07:22 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed in        Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>

________________________________

Certain versions of Windows include the ability to run separate installations of different operating systems - see en.wikipedia.org/wiki/Virtual_machine

The Review feature is a function of Acrobat - ditching the headless version that ships with standalone FM will require the full version to be installed to be able to use it.

From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswenger at emhartglass.com]
Sent: November-17-14 8:00 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

OK, I'm a little confused here.

First, I'm not sure what you mean by using a virtual machine.

Second, one of the attractive features of FM12 is the "save as review PDF" feature. Is is possible to unload the PDF plug-in and still keep this feature?
Tom Beiswenger

Project Manager, Manager Technical Documentation

[cid:image001.jpg at 01D00316.A1B34A70]

Emhart Glass Inc

1140 Sullivan St * Elmira, NY 14901 * USA

Telephone +1 607 735 4279 * Mobile +1 607 769 4779

Fax +1 607 734 1245

tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>

www.bucheremhartglass.com

www.bucherindustries.com

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
To:        "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Date:        11/14/2014 05:20 PM
Subject:        RE: Problem with playing video clips in FM 12 document viewed in        Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>

________________________________

For testing different Reader scenarios - yes or use Virtual Machines to test your work on

-----Original Message-----
From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Steve Rickaby
Sent: November-14-14 8:29 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

At 07:03 -0600 14/11/14, Mike Wickham wrote:

> If you have Acrobat, you should not install Reader or the PDF Creation Add-on that comes with FrameMaker on that same computer.

I'm sure this is true, Mike, but it's ultra-dumb: many folks *need* Acrobat Pro as well as Reader and FrameMaker. Are we supposed to buy an extra computer? (Rhetorical question).

--
Steve
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