Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Wed Nov 19 05:40:01 PST 2014

Not if you've got the full Acrobat installed.

From: tom.beiswenger at emhartglass.com [mailto:tom.beiswenger at emhartglass.com]
Sent: November-19-14 7:52 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Jeff, I think we did uncheck "Adobe PDF creation"; however, when I went into the newly loaded FM12, I still saw "Save as PDF" and "Save as review PDF" as active. Wouldn't those options be disabled (grayed out) if PDF creation was not loaded?

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
To:        "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Date:        11/18/2014 03:46 PM
Subject:        RE: Problem with playing video clips in FM 12 document viewed in        Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>
________________________________

>From what I recall, you expand the FM install section and you see PDF Creator or something like that as an option.

From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswenger at emhartglass.com]
Sent: November-18-14 3:39 PM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Jeff,

Not having a lot of luck. We tried installing FM12 and Acrobat Pro on a separate computer. IT told me that there was no option to not install Distiller. The only options they saw were FM12 and ExtendScript ToolKit CC. Any ideas?

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
To:        "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Date:        11/18/2014 10:08 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed in        Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>
________________________________

Only if you had the full version of Acrobat Pro and then installed the headless version overtop of it. In that situation, you would have to uninstall Acrobat & reinstall the full Pro version to restore your functionality. I don't know if this situation applies to you or not.

From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswenger at emhartglass.com]
Sent: November-18-14 10:00 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Jeff, sorry to be dense on this. Why would I run the installer again if I already have FM12 installed? Are you saying that I should uninstall the software, then custom re-install it?

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
To:        "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Date:        11/18/2014 09:58 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed in        Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>
________________________________

When running the installer, use the Custom options to control what gets loaded

From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswenger at emhartglass.com]
Sent: November-18-14 9:45 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Jeff, I understand, but how do you turn off the pdf plug-in?

Tom Beiswenger
Project Manager - Emhart Glass Cold End
Emhart Glass Mfg. Inc.
1140 Sullivan St.
Elmira, NY 14901
PH: +607 735-4279
FX: +607 734-8278
Mobile: +607 769-4779
Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
To:        "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Date:        11/18/2014 09:29 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed in        Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>
________________________________

The standalone instance of FM has been known to not be very observant of the existence of the full Acrobat Pro version already installed - so if you don't turn that part off, the installer clobbers your full version with the "headless" one.

Regarding round-tripping review PDFs - make sure that you are all patched up in FM - I think there were some issues with the first release of FM12.

From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswenger at emhartglass.com]
Sent: November-18-14 7:40 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12?

Once that's done, if I understand correctly, I would then print to Adobe PDF making sure that it is a tagged pdf. Reviewers then would make their edits and comments in the pdf, which I then import into the FM12 document. However, when I just tried this, all of the edits/comments came in "misplaced". What would cause edits and comments to be misplaced?
Tom Beiswenger

Project Manager, Manager Technical Documentation

[cid:image001.jpg at 01D003D4.67E62330]

Emhart Glass Inc

1140 Sullivan St * Elmira, NY 14901 * USA

Telephone +1 607 735 4279 * Mobile +1 607 769 4779

Fax +1 607 734 1245

tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>

www.bucheremhartglass.com

www.bucherindustries.com

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
To:        "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Date:        11/18/2014 07:22 AM
Subject:        RE: Problem with playing video clips in FM 12 document viewed in        Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>

________________________________

Certain versions of Windows include the ability to run separate installations of different operating systems - see en.wikipedia.org/wiki/Virtual_machine

The Review feature is a function of Acrobat - ditching the headless version that ships with standalone FM will require the full version to be installed to be able to use it.

From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswenger at emhartglass.com]
Sent: November-17-14 8:00 AM
To: Jeff Coatsworth
Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

OK, I'm a little confused here.

First, I'm not sure what you mean by using a virtual machine.

Second, one of the attractive features of FM12 is the "save as review PDF" feature. Is is possible to unload the PDF plug-in and still keep this feature?
Tom Beiswenger

Project Manager, Manager Technical Documentation

[cid:image001.jpg at 01D003D4.67E62330]

Emhart Glass Inc

1140 Sullivan St * Elmira, NY 14901 * USA

Telephone +1 607 735 4279 * Mobile +1 607 769 4779

Fax +1 607 734 1245

tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>

www.bucheremhartglass.com

www.bucherindustries.com

From:        Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:Jeff.Coatsworth at jonasclub.com>>
To:        "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>>
Date:        11/14/2014 05:20 PM
Subject:        RE: Problem with playing video clips in FM 12 document viewed in        Adobe Reader 11
Sent by:        framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>

________________________________

For testing different Reader scenarios - yes or use Virtual Machines to test your work on

-----Original Message-----
From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Steve Rickaby
Sent: November-14-14 8:29 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

At 07:03 -0600 14/11/14, Mike Wickham wrote:

> If you have Acrobat, you should not install Reader or the PDF Creation Add-on that comes with FrameMaker on that same computer.

I'm sure this is true, Mike, but it's ultra-dumb: many folks *need* Acrobat Pro as well as Reader and FrameMaker. Are we supposed to buy an extra computer? (Rhetorical question).

--
Steve
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