Frame 12 Update Fails

[Craig, Alison]

Thanks Craig.

I'd already decided not to install the 3rd patch specifically because of all the problems I've read about regarding PDF failures.

I upgraded to Frame 12 - from Frame 9 - because I stopped being able to create PDFs of any kind. After a lot of time and painful trials, I isolated the issue but there was no fix for it.

I can't risk a PDF problem again, so I'm waiting for a 4th patch (hopefully one will be forthcoming!).

Alison


Alison Craig | Technical Documentation Lead
Ultrasonix | 130-4311 Viking Way | Richmond, BC  V6V 2K9 | analogicultrasound.com<http://www.analogicultrasound.com>
T 604-279-8550 ext 127 | F 604-279-8559

From: Craig Ede [mailto:craigede at hotmail.com]
Sent: Friday, November 28, 2014 8:08 AM
To: Craig, Alison
Subject: RE: Frame 12 Update Fails

Allison,

You already have the first two patches. Just install the third. Set a restore point before doing so, though, in case you run across any of the PDFing anomalies that have been attributed to the newer version.
I find I have to revert to FM 11 to make certain PDFs. (Since FM12 was an upgrade for me, I elected to retain the FM 11 installation.)


Craig

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Craig, Alison
Sent: Thursday, November 27, 2014 5:10 PM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Frame 12 Update Fails

FM 12 Version: 12.0.2.389
Unstructured
OS: Windows 7, 64 bit

Can anyone confirm that the Frame 12 version listed above is Frame 12 plus the first 2 patches? This is the trial version I downloaded and installed last month and have since converted to a fully licensed copy.

My problem is that when applying the first patch, the update fails. The log file says "Adobe FrameMaker 12.0.1 Update. Installation failed. Error Code: U44M2P7".

However, if the trial version I installed already includes the first 2 patches, then I don't care if the first update fails because I don't need it. ;-))


Thanks, Alison



Alison Craig | Technical Documentation Lead
Ultrasonix | 130-4311 Viking Way | Richmond, BC  V6V 2K9 | analogicultrasound.com<http://www.analogicultrasound.com>
T 604-279-8550 ext 127 | F 604-279-8559
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